AVP Fee Billing Operations

Why join us?

Fee Billing team currently manages fee billing related tasks for raising and collection of fees for all services and product offerings in Securities Services; Global Custody (GC), Direct Custody (DCC), Fund Administration (FA), Global Trustee Fiduciary Services (GTFS) and Broker Outsourcing (BOSS), across 25 countries where Securities Services operates.

Opportunity:

Produces invoices within the agreed timelines and to the accuracy agreed and forward the same to our customers for payment. Follow up for the charges payable, recover them, apply the received funds to the respective ledgers and reconcile the outstanding. The invoices are reviewed and analyzed for issues or errors before they are sent out to prevent customer dissatisfaction or complaints. The Fee letters agreed with the customers are reviewed on the system annually for accuracy of data capture.

What you’ll do:

1. Develop a highly engaged team with strong alignment to the business.
2. Manage and help reduce operational losses year on year and bring in adequate controls to support the same.
3. Challenge existing processes and help streamline and standardize them across all countries.
4. Keep up to date with the changing environment, policies and processes in the high-risk area of Security Services.
5. Continuously reassess the operational risks associated with the role and the inherent business.
6. Ensure invoices are sent to the clients in a timely, accurate manner to the standards agreed.
7. Take ownership for deliverables and work independently with little or no supervision.
8. Proactively identify new areas of improvement for self and team to enhance customer satisfaction.
9. Review and implement any system changes needed to work effectively and efficiently.
10. Maintain HSBC internal control standards, including timely implementation of audit points and issues raised by regulators.