AVP, End User Computing

Great Eastern Life; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Great Eastern Life is seeking an AVP of End User Computing to provide leadership and enhance user experience through enterprise solutions like Microsoft O365. This role involves managing end-user computing strategies, collaborating with IT teams, and leading a geographically diverse team. Candidates should possess a Bachelor’s degree and extensive experience in IT infrastructure and end-user services.

Qualifications

• At least 10+ years of relevant experience with end-user computing.
• Strong knowledge of end-user computing systems and technologies.
• Experience with multiple internal and external teams.

Responsibilities

• Provide leadership to the End User Computing capability.
• Manage all aspects of end user computing experience.
• Develop and implement end-user computing strategy.

Skills

Leadership

Troubleshooting

Analytical skills

Communication

Problem solving

Education

Bachelor’s degree in Computer Science / IT

Tools

Microsoft O365

Active Directory

Windows 11

Job description

Job Description - AVP, End User Computing (250000L4)

AVP, End User Computing (

Job Number:

250000L4 )

About the Job

The individual will provide leadership to the End User Computing capability of Great Eastern. The individual should own the end user experience vision and roadmap and drive for continuous improvements to overall end user computing experience, including enhancements to enterprise solutions like Intune, M365, VPN, etc. This role requires an individual to work closely with other IT leaders and key stakeholders to develop strategies that support the organization’s goals affecting end users. The EUC department provides level-2 support for enterprise solutions utilized by end users.

Additionally, the individual will also provide technological leadership on solutions affecting end user computing experience. The individual can be a solution architect and the subject matter expert to new enterprise technologies to be introduced affecting communications and collaboration and remote access and end-point computing.

• Manage all aspect of end user computing experience, as well as continuously refine the operating model supporting end user computing.
• Develop and implement an end-user computing strategy that aligns with the organization’s overall IT Strategy.
• Oversee the development and maintenance of end-user computing systems including hardware, software and services
• Collaborate with other IT leaders to ensure that end user computing systems integrate with other IT Systems and Infrastructure.
• Work with key stakeholders to understand their end-user computing needs and develop solutions that meet those needs.
• Actively participate on activities which reduce the risk of reoccurring incidents such as problem management forums.
• Manage the geographically diverse end-user computing team, providing leadership, direction and coaching to the team members.
• Develop and manage the end-user computing budget ensuring resources and allocated appropriately and efficiently
• Standby support after office hours for incident response, with activation for major incidents.
• Stay up to date with industry trends and developments in end-user computing technology and incorporate them into the organization’s strategy.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

We are looking for people who

• A Bachelor’s degree or Professional Degree in Computer Science / IT or equivalent
• At least 10+ years of relevant experience with end-user computing and managing end-user computing team
• Excellent application and IT infrastructure troubleshooting skills using various toolsets. Understanding of system architecture and technology is necessary.
• Experience working with multiple teams (business, IT application and infrastructure teams) for incident recovery and preventive measures.
• Planning and organisational skills for undertaking team leadership and BAU workload management.
• Strong knowledge of end-user computing systems and technologies like Microsoft O365, Active-Directory, email, including hardware and networking.
• Self-driven with a positive attitude and strong leadership skills to champion for culture change management initiatives within IT and with interfacing Business stakeholders
• Strong and factual communication skills and able to manage situations/conflicts and influence others
• Good analytical skills and a creative approach to problem solving and provide options and solutions.
• Experience working with multiple internal and external teams (business and IT)
• Strong experience with Windows 11, M365 Product and Microsoft Product offerings required.
• Understanding of various Software Development Lifecycle and Project Management is beneficial
• Ability to understand business processes and financial functions are a plus
• Knowledge of security and compliance requirements are a plus
• Takes initiative to improve current state of things and adaptable to embrace new changes.

To All Recruitment Agencies Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.