Automotive Aftersales Service Manager - ALOR SETAR

Indah Utara; Alor Setar; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Alor Setar is seeking an experienced After-Sales Service Manager. You will lead the service team, oversee workshop operations, and enhance customer relationships. The ideal candidate has over 5 years in automotive after-sales logistics, a strong background in team management, and an ability to drive service excellence. Competitive salary and comprehensive benefits are offered.

Benefits

Clear opportunities for career advancement

Comprehensive range of benefits

Supportive team culture

Qualifications

• Minimum 5 years of experience in automotive after-sales or service operations.
• Hands-on knowledge of warranty policies and service processes.
• Ability to work independently in a fast-paced, customer-focused environment.

Responsibilities

• Lead and manage the after-sales service team.
• Oversee daily workshop operations.
• Build and maintain customer relationships.

Skills

Leadership

Problem-solving

Customer relationship management

Team management

Tools

Dealer Management System (DMS)

Job description

Overview

Are you an experienced leader in the automotive industry who thrives on delivering top-tier service and operational excellence? Join Indah Utara Enterprise Sdn. Bhd. as an After-Sales Service Manager, where your expertise will drive customer satisfaction, enhance team performance, and fuel business growth.

We’re looking for someone with not just experience, but also vision and strong leadership—a professional ready to take full ownership of our after-sales operations and set a new benchmark for service excellence.

What You’ll Be Doing

• Lead and manage the after-sales service team (technicians, advisors, etc.) to achieve performance goals
• Oversee daily workshop operations to ensure timely and high-quality service delivery
• Build and maintain strong customer relationships through proactive communication and follow-up
• Address customer feedback, inquiries, and complaints professionally and efficiently
• Monitor and improve key service KPIs (WIP, productivity, efficiency, CSI)
• Conduct regular team training, coaching, and performance evaluations
• Coordinate with Parts and Warranty departments for seamless workflow
• Ensure compliance with company SOPs, safety policies, and manufacturer standards

Preferred Qualifications

• Minimum 5 years of experience in automotive after-sales or service operations
• Strong leadership, problem-solving, and team management skills
• Hands-on knowledge of warranty policies, service processes, and Dealer Management System (DMS)
• Proven track record in handling customer complaints and improving service KPIs
• Ability to work independently in a fast-paced, customer-focused environment

What We Offer

At Indah Utara Enterprise Sdn. Bhd., we are committed to creating a rewarding and fulfilling career experience. Along with a competitive salary, you will enjoy:

• Clear opportunities for career advancement
• A comprehensive range of benefits for your well-being
• A dynamic and supportive team culture that values excellence