Automation & Process Improvement Analyst

R Systems; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job description

• Bachelor's Degree in Information Technology, Computer Science, Business Analytics, Engineering, or a related discipline.
• Minimum 3-5 years of working experience in process improvement, business analysis, automation development, or related roles.
• Basic to intermediate hands‑on experience in automation tools and technologies such as Microsoft Excel VBA/Macros, Python, Microsoft Copilot, Power Platform (Power Automate), or similar solutions.
• Strong analytical and problem‑solving skills with the ability to understand end‑to‑end business processes and identify automation opportunities.
• Experience in gathering business requirements, documenting process flows, and translating business needs into practical automation solutions.
• Good understanding of AI technologies and prompt engineering, with the ability to identify opportunities to apply AI in business processes and automation initiativesFamiliarity with testing methodologies, including Unit Testing and User Acceptance Testing (UAT), with the ability to validate solutions against business requirements.
• Good communication and stakeholder management skills, with the ability to work effectively with both business and technical teams.
• Proactive, detail‑oriented, and able to manage multiple tasks in a fast‑paced environment with minimal supervision.

Key Duties & Responsibilities (e.g. daily duties):

• Analyze and understand end‑to‑end business processes across functional areas to identify opportunities for process improvement, optimization, and automation.
• Engage with business stakeholders to gather requirements, map current processes, and assess automation feasibility.
• Identify repetitive, manual, and high‑volume tasks that can be automated using appropriate technologies and tools such as Microsoft Excel Macros/VBA, Python, Microsoft Copilot, Power Platform, and other relevant automation solutions.
• Design, develop, implement, and maintain automation solutions to improve operational efficiency, productivity, accuracy, and compliance.
• Evaluate and recommend suitable automation tools and technologies based on business requirements, technical feasibility, and expected benefits.
• Create technical documentation, process flows, user guides, and supporting materials for developed automation solutions.
• Conduct Unit Testing and User Acceptance Testing (UAT) to validate functionality, accuracy, performance, and business requirements before deployment.
• Work closely with end users and stakeholders during UAT cycles to gather feedback, resolve issues, and ensure successful adoption of automation solutions.
• Ensure automation solutions adhere to organizational governance, security, risk, and compliance requirements.
• Provide training, knowledge transfer, and ongoing support to users on newly implemented automation solutions.