ATCM - Application Support Engineer - Mandarin Speaker

Accenture Malaysia; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global consulting firm in Selangor is looking for a Technical Support Associate to assist customers with Tencent Cloud products. The role involves handling support tickets, troubleshooting basic technical issues, and maintaining high customer satisfaction. Ideal candidates possess strong communication skills and a problem-solving attitude. Opportunities for bonuses and recognition for achievements are part of the offer.

Benefits

Optical coverage for glasses and contact lenses

Employee assistance program

Health screening program

Bonus programs

Recognition awards

Performance equity

Qualifications

• Excellent communication skills for customer interaction.
• Ability to troubleshoot basic technical issues effectively.
• Experience with technical support or customer service is a plus.

Responsibilities

• Act as the first point of contact for technical support.
• Handle incoming tickets via phone, live chat, and ticket.
• Troubleshoot basic issues related to CVM, COS, VPC, CLB, etc.

Job description

This job is about helping customers with Tencent Cloud products by answering their questions and fixing basic technical issues. You might like this job because you get to communicate with people and solve problems every day!

Responsibilities

• Act as the first point of contact for technical support on Tencent Cloud products
• Handle incoming tickets via phone, live chat, and ticket
• Troubleshoot basic issues related to CVM, COS, VPC, CLB, etc.
• Escalate unresolved cases to second-line teams
• Maintain high customer satisfaction and timely response
• Document cases and contribute to internal knowledge base

Company Benefits

• Optical coverage: Employees have access to claim for prescription glasses and contact lenses.
• Employee assistance program: Employees have access to employee assistance on challenges related to work, family, relationships and finances.
• Health screening program: Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
• Our bonus programs reward our people for their achievements and their contributions to our business.
• Recognition awards: Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
• Performance equity: Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.