Asst. Manager - Operation Improvement & System (Credit Management Group)

Aeon Credit Service; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading consumer financing provider is looking for an Assistant Manager in Operation Improvement & System. In this role, you will drive operational and system improvements within the Credit Management Group, ensuring compliance with regulations and enhancing productivity. This is a strategic position requiring strong analytical skills, relevant education, and experience in financial services.

Qualifications

• 5 years of experience in customer service, collections, credit management.
• Proficient in both English and Bahasa Malaysia.
• Prior banking or financial institution exposure preferred.

Responsibilities

• Drive operational improvements and system enhancements.
• Conduct feasibility studies for new projects.
• Assess and mitigate control gaps and process-related risks.

Skills

Communication

Problem-Solving

Analytical Thinking

Interpersonal Skills

Education

Diploma or Degree in a relevant field

Tools

Microsoft Office

Job description

Asst. Manager - Operation Improvement & System (Credit Management Group)

We are seeking a proactive and detail-oriented Assistant Manager – Operation Improvement & System to join our Credit Management Group. The successful candidate will be responsible for implementing continuous improvements in change management and operational processes, as well as coordinating system enhancement projects to boost productivity and cost efficiency.

Key Responsibilities

Drive operational and system improvements aligned with company policies, Bank Negara Malaysia (BNM) regulations, and other relevant guidelines.

Conduct feasibility studies and evaluate the viability of new projects before implementation.

Plan, organize, and coordinate project meetings with relevant committees and stakeholders.

Identify process inefficiencies and propose enhancements in areas such as credit risk, collection risk, cost management, and customer service.

Assess control gaps and process-related risks, and recommend mitigation strategies.

Collaborate across departments to resolve current or anticipated operational issues.

Ensure all improvement initiatives comply with internal policies, regulatory requirements, and ISO standards.

Perform regular reviews of ongoing and newly implemented projects to assess efficiency and compliance.

Prepare comprehensive business proposals and Business Requirement Documents (BRD) for system improvement initiatives.

Participate in User Acceptance Testing (UAT) and ensure quality testing before system implementation.

Provide support and guidance to branches nationwide in evaluating and implementing change initiatives.

Undertake any other duties assigned by Management.

Job Requirement:

Diploma or Degree in a relevant field or professional qualification.

5 years of experience in customer service, collections, credit management, or related functions.

Prior exposure to operations in banking or financial institutions is preferred.

Proficient in Microsoft Office applications.

Strong communication skills in both English and Bahasa Malaysia (written and verbal).

Excellent problem-solving, analytical, and logical thinking skills.

Effective interpersonal, listening, and presentation abilities.

Able to work independently, manage pressure, and support team collaboration.

Knowledge of collections, Malaysian laws, BNM collection-related guidelines, and banking operations is an advantage.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? How much notice are you required to give your current employer? How many years of project management experience do you have? How many years' experience do you have as a systems analyst?

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

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What can I earn as an Operations Manager