Associate/Specialist, Sales Support (Mandarin Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company in customer experience solutions, Concentrix is looking for a Sales Support Specialist in Kuala Lumpur. In this role, you will be responsible for preparing quotes, maintaining documentation, and ensuring quality assurance. Candidates with strong attention to detail and proficiency in Mandarin and English are encouraged to apply. The company offers various benefits including life and health insurance, and a fun, diverse engagement environment.

Benefits

Group Term Life Insurance

Group Health Insurance with coverage for dependents

Flexi-benefit (Dental, vision, gym, etc.)

Rewards and Recognition Program

Learning and Development Program

Qualifications

• Graduates with a diploma/degree preferred.
• Proficient in both Mandarin and English.
• Ability to handle confidential information with integrity.

Responsibilities

• Prepare quotes for contract renewal and RFP/RFI responses.
• Maintain quote documentation with accurate pricing.
• Handle internal and external queries professionally.

Skills

Microsoft Office

Communication

Problem-solving

Attention to detail

Education

Diploma/Degree

Job description

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You Will
• Prepares quotes for contract renewal and RFP/RFI responses
• Maintains quote documentation with accurate pricing and configurations
• Ensures the integrity of client information maintained in the database systems
• Updating and managing Excel spreadsheets
• Dealing with external and internal queries in a professional, client orientated manner
• Performs bookings (Purchase Order processing) and booking reconciliation
• Performs QA self-check and peers-check
• Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
• Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
• Prioritizes tasks to meet deadlines, paying attention to details
• Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
• Effectively maintain and improve Knowledge Base Tool
• Effectively identify and call out operational risks to management for review and consideration
• Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
• Other duties, as assigned

You Have/Are
• Have full working rights for Malaysia
• Graduates with a Diploma/Degree, up to 2-3 years of relevant working experience preferred (Fresh graduates encouraged to apply!)
• Proficient in both Mandarin and English with strong verbal and written communication skills
• Knowledgeable in Microsoft Office suite (Word, Excel)
• Strong attention to detail
• Possess effective verbal and written communication skills
• Handle confidential information with complete integrity
• Prior experience working independently with team-player mindset
• Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines
• Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction
• Ability to clearly articulate issues and challenges, and propose ideas or solutions
• Proven ability to focus on customer needs and communicate with higher level staff, as needed
• Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)
• Prior experience in following scripts and/or processes according to contractual agreements
• Proven success in multi-tasking, prioritizing, and managing time effectively
• Ability to follow established procedures and practices
• Proven success and aptitude to learn new technology and data

Privacy and Information security
• Adhere security requirements in the process
• Protect the privacy of personal information

Our Benefits and Perks
• Group Term Life Insurance
• Group Health Insurance with coverage for dependents
• Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
• Employee Assistance Program
• Rewards and Recognition Program
• Learning and Development Program
• Fun & Diversity Employee Engagement

Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sexual orientation, gender, gender identity, national origin or disability.

Other information
• 5 days work week (Mon-Fri, 9am-6m, 4 days WFH, 1 day WFO on Wed/Thu)
• KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.

If this sounds like an interesting opportunity, hit apply!

*Vacancy is for July 2025 intake
*Only shortlisted candidates will be contacted

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Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Sales Support Role? Which of the following Microsoft Office products are you experienced with? Do you have order processing experience? Do you have reconciliations experience? How much notice are you required to give your current employer?

Information & Communication Technology More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

What can I earn as a Sales Support Specialist