Associate Specialist, O2C (Fixed Term Employment)

SEEK; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the employment marketplace industry seeks to enhance its finance operations team in Kuala Lumpur. The role encompasses providing excellent customer service and support within the Order to Cash (O2C) process, requiring strong communication skills in both English and Thai. Candidates should possess a background in finance or customer service, while those with knowledge of billing and invoicing processes will be prioritized. Join a dynamic team dedicated to fostering an inclusive workplace culture.

Benefits

Inclusive workplace culture

Diversity programs and initiatives

Career development opportunities

Qualifications

• Experience in Credit Management or Finance is highly regarded.
• Strong verbal and written communication skills in English; Thai language skills are highly desirable.
• Proven ability to resolve customer issues effectively.

Responsibilities

• Provide efficient O2C finance operation support, handling inquiries from customers.
• Communicate proficiently in Thai during inbound customer calls.
• Collaborate with the O2C Collection and sales teams to support collection activities.

Skills

Problem-Solving

Communication

Interpersonal Skills

Conflict Resolution

Negotiation

Listening

Education

Degree in Accounting

Degree in Finance

Tools

Salesforce

Workday Financials

Job description

Company Description

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore, and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea, and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve the reliability of marketplace information.

In 2021, 2022, 2023, and 2024, SEEK was recognized as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

Scope of Role

Reporting to the Manager, O2C, this role will allow you to build your knowledge of O2C processes and support the Asia business. Your primary responsibilities will include identifying and allocating incoming payments and promptly resolving inbound customer queries while delivering outstanding customer service.

The O2C Team consists of Collections (Asia), Credit (ANZ), and Billing (APAC). Team Members are co-located and support multiple geographies across APAC as part of the Collections (Asia) team.

Responsibilities:

1. Provide efficient O2C finance operation support, including handling O2C finance-related inquiries from customers via inbound calls in a timely and professional manner.
2. Communicate proficiently in Thai (speaking, reading, and writing) with customers during calls, approximately 3-4 inbound calls per hour.
3. Encourage applications from those with experience in customer service or front desk roles, preferably with finance support experience.
4. Demonstrate strong communication and interpersonal skills to engage with customers from diverse backgrounds.
5. Possess excellent problem-solving and conflict resolution skills.
6. Have basic knowledge of O2C processes such as billing, invoicing, payment, and receipting; training will be provided.
7. Collaborate with the O2C Collection and sales teams to support collection activities as needed.

Qualifications:

• Experience in Credit Management or Finance is highly regarded.
• Strong verbal and written communication skills in English; Thai language skills are highly desirable.
• Proven ability to resolve customer issues effectively while remaining calm under pressure.
• Capability to meet organizational metrics.
• Strong listening and negotiation skills.

Other Skills and Experience:

• Degree in Accounting, Finance, or related field preferred; equivalent experience considered.
• Experience with Salesforce and Workday Financials is desirable.
• Experience working within finance teams to improve processes and efficiency.
• Knowledge of laws governing debt collection practices.

Additional Information

At SEEK, we foster an inclusive culture that values diversity and wellbeing. We are a purpose-driven business working with heart.

We believe diverse teams foster innovation and effective delivery. We welcome applications from individuals of various backgrounds and life experiences, especially relating to gender, sexual identity, culture, faith, disability, and life stages. If you have the skills and curiosity but don’t meet every listed qualification, we encourage you to apply.