Associate Software Engineer, Product Support (24x7)

Sitecore; Kuala Lumpur; On-site; MYR 164,000 - 275,000; Full time

Job summary

A leading digital experience platform provider is seeking an Associate Software Engineer in Kuala Lumpur. In this technical support role, you will resolve complex issues related to Sitecore's product suite, including Experience Platform and Content Hub. Strong programming skills in Microsoft technologies and effective communication are essential. The position requires participation in a 24x7x365 shift schedule, including late hours and weekends. Opportunities for collaboration and product development are included.

Qualifications

• Strong programming fundamentals, particularly in Microsoft technologies.
• Outstanding problem solving and logical thinking skills.
• Experience with data structures and software algorithms.

Responsibilities

• Troubleshoot and resolve complex technical issues related to Sitecore products.
• Analyse product behaviour to identify root causes.
• Collaborate with teams to improve product stability.

Skills

Programming fundamentals

ASP.NET

C#

Visual Studio

MS SQL Server

Azure

HTML

JavaScript

CSS

Problem solving

Tools

Linux

Kubernetes

Elasticsearch

Redis

Kibana

Grafana

Kafka

GraphQL

Job description

A leading digital experience platform provider is seeking an Associate Software Engineer in Kuala Lumpur. In this technical support role, you will resolve complex issues related to Sitecore's product suite, including Experience Platform and Content Hub. Strong programming skills in Microsoft technologies and effective communication are essential. The position requires participation in a 24x7x365 shift schedule, including late hours and weekends. Opportunities for collaboration and product development are included.