Associate, Settlement & Operations (Entry Level) | TNG Digital

Touch 'n Go Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Touch 'n Go Group seeks an Operation Associate to manage daily operations and settlement processes related to reload reconciliation. This role involves ensuring accurate file uploads, investigating transactions, and maintaining communication with finance and customers. The ideal candidate will hold a degree in Business Administration or related fields and have experience in logistics operations.

Benefits

eWallet allowance.

Unlimited office pantry fruits, snacks and drinks.

Mobile and broadband subscription reimbursement.

Flexibility for dependants coverage for outpatient medical benefits.

Comprehensive medical coverage.

Qualifications

• Possess professional qualification from recognized institution.
• 1–2 years working experience in logistics operation management.

Responsibilities

• Ensure all settlement files are uploaded daily.
• Proactively check and investigate exceptional transactions.
• Update reload reconciliation tracker daily.

Skills

Logistics Operation Management

Reconciliation

Problem Solving

Education

Diploma/Degree in Business Administration or Finance Logistics or Supply Chain

Job description

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

Job Brief

The Operation Associate is responsible for the overall day to day operation and settlement related to reload reconciliation and/or settlement and/or user wallet adjustment . The roles also to support Assistant Manager to perform any administrative work and reporting related.

Job Responsibilities

• Ensure all settlement file from all channel are completely upload on daily basis
• Ensure files are reconcile on daily basis
• Proactively check and investigate exceptional transaction from the reload reconciliation
• Proactively check and investigate any variance related to settlement from any channel
• Update Reload reconciliation tracker on daily basis
• Process and generate softpin request as an when required
• Follow up on payment, invoice & supporting document from Finance/ Customer (if require)
• Ensure settlement are process accurately and timely as per agreement with merchant
• Ensure all adjustment of transaction are made on timely as per SLA
• Ensure all tracker related to wallet transaction are updated daily
• Follow up issue (if any) accordingly
• Proactively escalate any issue to Assistant Manager

Job Requirements

• Possess Diploma/Degree or professional qualification from recognized institution specializing in Business Administration or Finance Logistics or Supply Chain or related Professional Certification.
• 1 – 2 years working experience in logistics operation management, preferably in the Finance/Banking.

Our Perks & Benefits

• eWallet allowance.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [e-mail]

Note: Only shortlisted candidates will be contacted.