Associate - Serve Engineer

PRASARANA MALAYSIA BERHAD; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player in transportation is seeking a dedicated Server Engineer to support the LRT 3 Shah Alam Line's Corporate IT operations. This role involves hands-on maintenance of server infrastructure, ensuring optimal performance and security monitoring. The ideal candidate will engage in both corrective and preventive maintenance, handle software and hardware upgrades, and actively participate in audits and change management processes. If you are passionate about technology and eager to contribute to a vital transportation project, this opportunity is perfect for you.

Qualifications

• Minimum 3 years of experience in server infrastructure support.
• Industry certifications related to server and storage hardware are preferred.

Responsibilities

• Provide 1st and 2nd level support for server infrastructure maintenance.
• Monitor server infrastructure daily and escalate anomalies.

Skills

Server Infrastructure Support

Preventive Maintenance

Cloud Infrastructure

Windows Active Directory

Enterprise Backup Software

Virtual Machines (VMware, Hyper-V)

Documentation Skills

Education

Diploma in Information Technology

Degree in Computer Science

Tools

Microsoft Azure

Amazon Web Services

NetBackup

VEEAM

Microsoft Office 365

Job description

Direct message the job poster from PRASARANA MALAYSIA BERHAD

The Server Engineer's function is to mainly support LRT 3 Shah Alam Line's Corporate IT (CIT) and assisting with Prasarana Group’s corporate server, storage, backup and other related hardware/software operations and infrastructure inclusive of but not limited to corrective maintenance, security monitoring, software/hardware upgrades and preventive maintenance. This job function is critically needed to ensure IT day-to-day operations and initiatives are looked after which would directly enable all Prasarana Group computing staff to continuously carry on with their day-to-day related tasks by utilizing the server and storage infra front-end.

Key Accountabilities

• Act as 1st and 2nd level support for corrective maintenance and request resolution on all server infrastructure (hardware and software), including on-premise and cloud-based office automation and monitoring servers, enterprise storage, and enterprise backup, bound by the Service Level Agreement (SLA) via the IT Helpdesk ticketing system.
• Escalate corrective maintenance (CM) issues to 3rd level support based on LRT 3 Shah Alam line Defect Liability Period (DLP) by following the stipulated processes that have been clearly defined.
• Conduct hands-on Preventive Maintenance (PM) activities based on LRT 3 Shah Alam line Corporate IT (CIT) package Operating Manual’s best practices and frequency.
• Monitor server infrastructure daily and escalate any anomalies found immediately to the Head of Section and Head of Department.
• Provide regular reporting on capacity management for server infrastructure to the Head of Section and Head of Department.
• Conduct hardware and software upgrades, including patch installations, on all server infrastructure equipment with minimal supervision.
• Engage in training activities both within and outside the organization to actively share knowledge with other internal technical teams.
• Keep track of all server infrastructure asset inventory and movement (if any) and provide up-to-date documentation.
• Participate in GDD’s Change Management processes related to server infrastructure.
• Actively participate during any external and internal audit programs on the LRT 3 Shah Alam line Corporate IT (CIT) package and Prasarana Group’s server infrastructure and Data Center.
• Dynamically identify and implement automated processes, services, technologies, and mobility solutions that can improve productivity and problem resolution.

Qualifications, Skills & Knowledge

• Minimum Diploma / Degree in Information Technology, Computer Science, Engineering or equivalent.
• Have industry certifications related to server and storage hardware, and Virtual Machines platforms such as VMware, Microsoft Hyper-V, Hyper Converged, and others if applicable.
• Minimum 3 years working experience.
• Physical servers (e.g., HP, DELL, Huawei, Fujitsu, Cisco UCS, Lenovo, etc.).
• Domain controllers, Windows Active Directory LDAP, MS Exchange Email System, and Windows Clustering.
• Distributed file system and replication.
• Cloud-based infrastructure such as Microsoft Azure, Amazon Web Services, Google Cloud, etc. Server operating systems (i.e., Microsoft, Linux, Unix).
• Enterprise backup software and appliances (i.e., NetBackup, VEEAM, etc.).
• Use enterprise productivity applications based on Microsoft Office 365, such as Outlook, Word, Excel, PowerPoint, MS Teams, and others within the same suite.
• Handle server infrastructure-related hardware and software (legacy and current operating systems).

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology and Engineering

Industries

Transportation, Logistics, Supply Chain and Storage