Associate, Sales Support (Japanese Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a motivated Associate for Sales Support who speaks Japanese. This role offers a chance to collaborate with top global technology leaders while enhancing your skills through excellent training opportunities. You'll be responsible for preparing quotes, managing client information, and ensuring process integrity in a dynamic work environment. If you are detail-oriented and eager to grow in a supportive team, this is the perfect opportunity for you to own your future and make a real impact.

Benefits

Group Term Life Insurance

Group Health Insurance

Flexi-benefits

Employee Assistance Program

Rewards and Recognition Program

Learning and Development Program

Fun & Diversity Employee Engagement

Qualifications

• 0-2 years of relevant experience; fresh graduates encouraged to apply.
• Ability to handle confidential information with integrity.

Responsibilities

• Prepare quotes for contract renewals and RFP/RFI responses.
• Maintain quote documentation and ensure integrity of client information.
• Handle internal queries and perform QA checks.

Skills

Proficient in English

Proficient in Japanese (JLPT N2/N1)

Attention to detail

Effective communication skills

Problem-solving skills

Ability to work under pressure

Education

Diploma/Degree

Tools

Microsoft Office (Word, Excel)

Job description

Job Title:

Associate, Sales Support (Japanese Speaker)

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for an Associate, Sales Support (Japanese Speaker) to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us, and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.

At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member who will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for various administrative tasks. You will also have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Will

• Prepare quotes for contract renewal and RFP/RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Ensure the integrity of client information maintained in the database systems
• Update and manage Excel spreadsheets
• Handle external and internal queries in a professional, client-oriented manner
• Perform bookings (Purchase Order processing) and booking reconciliation
• Perform QA self-check and peer-check
• Grow your skill and subject matter expertise to successfully perform quality assurance and identify areas for improvement
• Seek counsel and guidance from senior Sales Support staff and management as needed
• Prioritize tasks to meet deadlines, paying attention to details
• Handle medium to high priority escalation items, escalating complex issues to management
• Maintain and improve Knowledge Base Tool
• Identify operational risks and call them out to management
• Participate in KMIP methodology in daily activities, as relevant
• Perform other duties as assigned

You Have/Are

• Local Malaysian
• Graduates with a Diploma/Degree, 0-2 years of relevant experience (Fresh graduates encouraged to apply)
• Proficient in English and Japanese, with JLPT N2/N1 certification
• Advanced knowledge of Microsoft Office (Word, Excel)
• Strong attention to detail
• Effective verbal and written communication skills
• Ability to handle confidential information with integrity
• Experience working independently with a team-player mindset
• Proven success in administrative tasks, organization, prioritization, and meeting deadlines
• Ability to analyze, problem-solve, and escalate issues as needed
• Clear articulation of issues and solutions
• Focus on customer needs and effective communication with higher-level staff
• Ability to work under pressure and tight deadlines
• Experience following scripts and processes according to contractual agreements
• Success in multitasking and managing time
• Ability to follow procedures and learn new technology and data

Privacy and Information Security

• Adhere to security requirements
• Protect personal information privacy

Our Benefits and Perks

• Group Term Life Insurance
• Group Health Insurance with dependents coverage
• Flexi-benefits (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
• Employee Assistance Program
• Rewards and Recognition Program
• Learning and Development Program
• Fun & Diversity Employee Engagement

Accommodation and Diversity

We are committed to equal opportunity regardless of background, race, religion, gender, or disability. All qualified applicants will be considered.

Other Information

• 5-day work week (Mon-Fri, 9am-6pm)
• KL Office located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur

If this sounds like an interesting opportunity, hit apply!

*Only shortlisted candidates will be contacted.