Associate Relationship Manager, Priority Banking

Standard Chartered; George Town; On-site; MYR 60,000 - 110,000; Full time

Benefits offered by this job

Competitive salary & benefits

Medical & life insurance

Flexible employee benefits

Job summary

Standard Chartered is seeking an Associate Relationship Manager to manage and grow client portfolios within its Affluent Banking business. You will deepen trusted relationships, deliver financial solutions, and promote digital engagement through Straight2Bank.

You will work to identify opportunities in working capital, trade, and FX, while ensuring high ethical and regulatory standards. The role emphasizes client satisfaction, cross-selling, and revenue growth across Wealth and Retail Banking.

Qualifications

• Proven experience in relationship management within banking or financial services.
• Understanding of affluent banking products, including deposits, loans, trade, investments, and insurance.
• Ability to structure solutions that balance client needs, business risk, and profitability.
• Consistent record of achieving or exceeding sales and performance targets.
• Excellent interpersonal and communication skills, with the ability to build trust.
• Required investment and insurance certifications/licenses as per regulations.

Responsibilities

• Build and strengthen client relationships through regular engagement and portfolio reviews.
• Provide tailored financial advice, market insights, and investment recommendations.
• Serve as the primary point of contact for clients, ensuring satisfaction and long-term loyalty.
• Drive onboarding of New-to-Bank (NTB) clients and promote trade and FX bundle opportunities.
• Identify cross-selling opportunities across Wealth and Retail Banking solutions.
• Encourage digital adoption and activate clients on the Straight2Bank platform.
• Monitor account performance, ensuring compliance and optimal service standards.
• Contribute to revenue and productivity targets through effective portfolio management.

Skills

Microsoft Office

FIMM License

Bancassurance License

Job description

Job Summary

We’re looking for an Associate Relationship Manager to join our Affluent Banking business. In this role, you will manage and grow client portfolios, deepen trusted relationships, and provide financial solutions that empower clients to achieve their goals. You’ll bring together expertise in banking, sales, and client service to deliver seamless experiences while upholding the highest ethical and regulatory standards.

You will also play a key role in promoting digital engagement through the Straight2Bank platform and identifying opportunities to grow revenue through working capital, trade, and foreign exchange solutions.

Key Responsibilities

• Build and strengthen client relationships through regular engagement and portfolio reviews.
• Provide tailored financial advice, market insights, and investment recommendations.
• Serve as the primary point of contact for clients, ensuring satisfaction and long-term loyalty.
• Drive onboarding of New-to-Bank (NTB) clients and promote trade and FX bundle opportunities.
• Identify cross-selling opportunities across Wealth and Retail Banking solutions.
• Encourage digital adoption and activate clients on the Straight2Bank platform.
• Monitor account performance, ensuring compliance and optimal service standards.
• Contribute to revenue and productivity targets through effective portfolio management.

Skills And Experience

• Microsoft
• FIMM License
• Bancassurance License

Qualifications

• Proven experience in relationship management within banking or financial services.
• Understanding of affluent banking products, including deposits, loans, trade, investments, and insurance.
• Ability to structure solutions that balance client needs, business risk, and profitability.
• Consistent record of achieving or exceeding sales and performance targets.
• Excellent interpersonal and communication skills, with the ability to build trust.
• Required investment and insurance certifications/licenses as per regulations.

About Our Wealth And Retail Banking Business

Wealth and Retail Banking (WRB) serves more than 13 million individuals and small businesses, with a focus on the affluent segment including Private Banking, Priority Private, Priority Banking, and Premium.

In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.

We’re a leading wealth manager in Asia, Africa and the Middle East. Our local presence and international network enable us to capture the strong structural tailwinds which are driving cross-border wealth flows.

Our comprehensive product offerings span across deposits, payments, financing, advisory, investments and bancassurance.

We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You’ll join a growing franchise within the Standard Chartered Group.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.