Associate, Music Academy Administrator

Swee Lee Music; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading music academy seeks an Administration Officer to provide reliable support and customer service. The successful candidate must exhibit strong organizational skills, proficiency in Microsoft Office, and a passion for music. As the main point of contact, you will manage enquiries and assist in the administration of daily operations.

Qualifications

• Experience in administrative support, with a flair for customer service.
• Proficient in Microsoft Office products.
• Ability to assist management with academic procedures and guidelines.

Responsibilities

• Manage administrative tasks and customer queries at the Music Academy.
• Coordinate class schedules and ensure accurate student information.
• Support the Music Academy Manager with event planning and marketing strategies.

Skills

Administrative coordination

Customer relationship management

Proficient in Microsoft Office

Fluency in English

Fluency in Malay

Passion for music

Job description

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To act as the first point of contact within the Music Academy, and provide professional and reliable service, dealing with enquiries from students, parents and staff, to support the administration of Swee Lee Music Academy.

Key Responsibilities & Tasks:

• Setting and implementation of school procedures.
• General administration and paperwork (e.g. registration, school policy, instructor schedule, student attendance, ensure follow-up of school fees collection etc.).
• Customer relationship management - Assisting customers, students and parents with enquiries.
• Managing music class schedules and bookings, and ensuring that all class and student information is accurate and up-to-date. (Google Calendar, Google Drive, Academy phone, Globe3, Shopify)
• Working closely with the Music Academy Manager, instructors and store management in the planning and execution for marketing strategies, academy-related events and social media content.
• Other clerical tasks as required, and as deemed appropriate by the Music Academy Manager & Store Branch Supervisor, to support the administration of the Music Academy.
• Writing timely reports on student and teachers’ behavior, demographics, market research etc.
• Carry the duties & responsibilities as may from time to time beassigned (Additionalduties- hoc and/ or permanent, as assigned by the management), and act in the best interests of the company.

Requirement:

• Experience in administrative coordination and support. Past experience in academic support would be a plus, but is not mandatory.
• Experience in the supervision and training of support staff, with the ability to assist management in the development of the academy’s procedures and guidelines.
• Proficient in both spoken and written English and Malay. Other languages would be an advantage.
• Proficient in working with all the programs in Microsoft Office.
• Able to provide advice and support to the management on all aspects of their job responsibility.
• Possess a passion for music and a commitment to professional learning and growth.

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Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following types of qualifications do you have? Which of the following statements best describes your right to work in Malaysia? How would you rate your English language skills? What's your expected monthly basic salary? Which of the following Microsoft Office products are you experienced with? How much notice are you required to give your current employer?

Retail & Consumer Products 51-100 employees

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Heritage Guitars, Teisco, Swee Lee, Dawsons, and Manny’s. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Heritage Guitars, Teisco, Swee Lee, Dawsons, and Manny’s. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

What can I earn as an Administration Officer