Associate IT Operations Specialist

Swift Transportation; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Swift in Kuala Lumpur is seeking an IT Operations/Infrastructure Support professional to join a 24/7 rotation, maintaining production environments, monitoring tools, and incident resolution. You will coordinate with multiple teams to ensure service continuity and rapid recovery from incidents, while pursuing continuous improvements in automation and documentation.

The role requires a degree in IT/CS/SE and familiarity with monitoring platforms, ServiceNow, and Jira; ITIL knowledge is a plus.

Qualifications

• Bachelor’s degree in IT, CS, or equivalent.
• Experience in IT Operations or Infrastructure Support.
• Familiarity with monitoring platforms, ServiceNow, Jira, scripting, or infrastructure technologies.
• ITIL knowledge or certification is an advantage.

Responsibilities

• Work on a 24/7 rotational shift supporting business-critical systems and services.
• Monitor infrastructure, applications, databases, network services, and production environments using approved monitoring tools.
• Perform first-level incident investigation, recovery, escalation, and follow-up until resolution.
• Manage incidents, service requests, problems, and changes in accordance with established operational procedures and SLAs.
• Support Data Centre operations including hardware installation, cabling, maintenance activities, audit controls, and vendor coordination.
• Participate in and own operational initiatives, projects, service onboarding, automation, monitoring enhancements, process improvements, testing, and system upgrades.
• Plan and manage assigned initiatives by validating requirements, identifying dependencies and risks, engaging relevant stakeholders, and providing timely progress updates.
• Identify opportunities to improve operational efficiency, service reliability, monitoring, documentation, and automation, and contribute to the implementation of approved improvements.
• Work closely with infrastructure, application, network, development, and business teams to restore services and improve operational stability.
• Maintain accurate operational documentation, including knowledge articles, procedures, troubleshooting guides, and implementation records.
• Share knowledge and contribute to continuous learning within the team.

Skills

Monitoring platforms

ServiceNow

Jira

Scripting

Infrastructure technologies

Education

Bachelor’s Degree in IT/CS/SE

Job description

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

What You’ll Do

Operations & Service Support

• Work on a 24/7 rotational shift supporting business-critical systems and services.
• Monitor infrastructure, applications, databases, network services, and production environments using approved monitoring tools.
• Perform first-level incident investigation, recovery, escalation, and follow-up until resolution.
• Manage incidents, service requests, problems, and changes in accordance with established operational procedures and Service Level Agreements (SLAs).
• Support Data Centre operations including hardware installation, cabling, maintenance activities, audit controls, and vendor coordination.

Operational Projects & Continuous Improvement

• Participate in and, where assigned, own operational initiatives, projects, service onboarding, automation, monitoring enhancements, process improvements, testing, and system upgrades.
• Plan and manage assigned initiatives by validating requirements, identifying dependencies and risks, engaging relevant stakeholders, and providing timely progress updates.
• Identify opportunities to improve operational efficiency, service reliability, monitoring, documentation, and automation, and contribute to the implementation of approved improvements.

Collaboration & Knowledge Management

• Work closely with infrastructure, application, network, development, and business teams to restore services and improve operational stability.
• Maintain accurate operational documentation, including knowledge articles, procedures, troubleshooting guides, and implementation records.
• Share knowledge and contribute to continuous learning within the team.

What We’re Looking For

• Bachelor’s Degree in IT, Computer Science, Software Engineering, or equivalent.
• Experience in IT Operations or Infrastructure Support is an advantage.
• Familiarity with monitoring platforms, ServiceNow, Jira, scripting, or infrastructure technologies is beneficial.
• ITIL knowledge or certification is an advantage.

Key Performance Expectations

Successful candidates are expected to:

• Deliver accurate and reliable work while minimizing repeat errors through appropriate self-review.
• Take ownership of assigned operational tasks, projects, and initiatives from planning through completion or appropriate escalation.
• Plan work effectively by identifying risks, dependencies, and engaging stakeholders early to ensure alignment and avoid unnecessary rework.
• Provide timely and proactive updates on progress, issues, risks, and blockers without repeated prompting.
• Follow documented operational processes, governance, and security requirements while exercising sound judgement when clarification or escalation is required.
• Collaborate effectively across teams and build professional working relationships to achieve shared operational objectives.
• Contribute to operational improvements by identifying opportunities to enhance monitoring, automation, documentation, service reliability, or team efficiency.
• Demonstrate continuous learning by applying feedback, developing technical skills, and sharing knowledge with the team.

Core Competencies

• Accountability & Ownership
• Planning & Execution
• Problem Solving & Analytical Thinking
• Communication & Stakeholder Management
• Collaboration & Teamwork
• Quality & Attention to Detail
• Operational Excellence
• Continuous Learning & Improvement

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [e-mail] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.