Associate, Insurance Placement & AI Ops

Emerge Insurance; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Emerge Insurance Agency is seeking a Placement Associate in Kuala Lumpur, Malaysia. You will work with our placement lead to secure insurer cover, prepare submissions, compare quotations, and manage policy issuance and ongoing servicing.

The role emphasizes accuracy, collaboration with AI tools, and day-to-day case management. You will handle cases across our B2B products, ensuring smooth transitions from Sales handover to policy issuance and servicing, with emphasis on precision and timely

Qualifications

• Strong attention to detail: you notice when a figure, name or date does not match the agreed terms.
• You are organised and comfortable managing many open cases at once.
• You follow up persistently, and keep chasing until you have an answer.

Responsibilities

• Getting cases ready: pick up cases from Sales or partners and check nothing is missing before work starts.
• Prepare complete submissions to insurers and follow up on quotations, requirements and next steps.
• Put quotations into clear comparisons for the team and help arrange cover notes, policy issuance and renewals.
• Check documents against terms and catch errors before they reach the client.
• Keep the placement tracker up to date and raise stuck cases early.

Skills

Attention to detail

Organised

Follow up

Persistence

Tools

ChatGPT

Claude

Job description

Emerge is an AI-native specialist insurance intermediary built around emerging risks, emerging leaders, and emerging Asia. We build the technology, the operations and the distribution that let insurance brands run digitally, across our own brands: Oyen (pet insurance), Foundation (property and engineering insurance), Contingent (SME insurance), Voyage (trade and freight insurance) and more.

Increasingly we build that with AI: automating what used to be manual, so the team spends its time on judgment calls instead of admin.

Why should you join us?

• If you're interested in disrupting a US$5 trillion industry and being at the heart of insurance going digital, this is it.
• If you enjoy a high-paced environment with some uncertainty but high opportunity, and freedom to experiment and learn from mistakes, you will fit right in.
• If you want to carry a case from the moment Sales hands it over to the day the policy is issued and serviced, you will.
• If you like being the person who catches the error before it reaches the client, this role is built around that.
• If you'd rather spend a week removing a task than a year repeating it, our AI tools, templates and playbooks are there to take the repeat work off you.
• If you want to learn how insurance is actually arranged, across property, cargo, pets and more, by working alongside our placement lead every day, you will.
• If you want to be part of a small team where your judgment carries weight from week one, you will be.

About the Role

This is not a data-entry role, and it is not a role where you only pass messages between Sales and insurers.

As our Placement Associate, you will work alongside our placement lead to get cover in place and keep it running smoothly. Placement simply means finding the right insurer for a client and arranging the cover with them. Your work spans our B2B products and brands, and once Sales hands a case over, you help carry it through to the end: preparing what the insurer needs, comparing their quotations, getting the policy issued, and handling the servicing that follows.

We use our own systems and AI tools to cut down repetitive work, so you can focus on accuracy and follow-through. But you have to understand the work before you can automate it, so you will run cases properly first, and then tell us where tools and templates can take over and what should stay manual.

Insurers can be slow and manual, so patience and persistence matter.

What you'll do

Getting cases ready

• Pick up cases once they are handed over from Sales or from partners who introduce clients to us, and check that nothing is missing before work starts.
• Prepare complete submissions to insurers (the information and documents they need to give a quote), and follow up on quotations, requirements and next steps.

Comparing and arranging cover

• Put quotations into clear comparisons for the team.
• Help arrange cover notes (the document confirming cover is in place), getting the policy issued, changes to existing policies and renewals once terms are confirmed.
• Check documents against the agreed terms and catch errors before they reach the client.

Keeping cases moving

• Handle the servicing that follows once cover is in place.
• Work with partners in day-to-day operations, such as vets when validating Oyen claims and freight forwarders on Voyage cases.
• Keep the placement tracker up to date (what is pending, blocked or needs escalating), and raise stuck cases early.

Working with our AI tools

• Use our AI tools, templates and playbooks day to day.
• Suggest improvements where things are slow or manual.

What we're looking for

Must have

• Strong attention to detail: you notice when a figure, name or date does not match the agreed terms.
• You are organised and comfortable managing many open cases at once.
• You follow up persistently, and keep chasing until you have an answer.

Nice to have

• Any exposure to insurance, takaful or financial services. An internship counts.
• Comfortable using AI tools like ChatGPT or Claude in your daily work, not just for refining emails

The kind of person who thrives here

• You like closing the loop, and a case is not done for you until the client has the right documents.
• You are patient with insurers who work slowly and manually.
• You say early when something is stuck or unclear, instead of hoping it clears by itself.