Associate, Insurance Broker (Power)

Howden Insurance Brokers Limited; Kuala Lumpur; On-site; MYR 40,000 - 64,000; Full time

Job summary

Howden Insurance Brokers Limited in Kuala Lumpur is seeking a motivated professional to manage client servicing for power accounts, including renewals and reviews of coverage terms, conditions, and pricing for corporate clients.

You will maintain client relationships, analyze policies and documents, coordinate with insurers, handle inquiries, and assist in renewals and submission gathering to ensure accurate quotations and billing.

Qualifications

• Diploma or bachelor’s degree in actuarial science, economics, business management or related disciplines.
• Minimum 2 years’ working experience in a similar field.
• Possess relevant knowledge of the principles of Insurance will be preferable.
• Able to communicate effectively both orally and written in English.
• Computer skills (Microsoft Excel, Word, and PowerPoint).
• Interpersonal skills and client relationship capabilities.
• Ability to work effectively within a team.

Responsibilities

• Manage client servicing of power accounts, including renewals and pricing reviews.
• Develop and maintain relationships with corporate clients and insurers.
• Consult on coverage terms, conditions, and exclusions across policies.
• Review existing coverage to identify gaps and opportunities for improvement.
• Coordinate with insurers on documents, amendments, and deadlines.
• Respond to inquiries from clients, insurers and third parties.
• Ensure quotations, memorandum of insurance, and billing accuracy.
• Assist in renewal submissions and information gathering.
• Process slips, quotes, indications, and endorsements where required.
• Monitor claim status and assist with claims handling when needed.
• Maintain compliance with company policies and record-keeping.

Skills

Client relationship

English communication

Microsoft Excel

PowerPoint

Teamwork

Analytical ability

Education

Diploma / Bachelor's degree

Tools

MS Office

Job description

The role will be responsible in managing client servicing of power accounts, including renewals, developing business relationships with clients, and reviews coverage terms, conditions, and pricing on new and renewal accounts for corporate clients.

Key Responsibilities / Accountabilities

Client Management:

• Maintain relationships with clients, understanding their insurance needs.


• Analyze client policies, documentation, and marketing presentations to determine the appropriate coverage scope.


• Conduct thorough reviews of existing coverage to identify any gaps or areas of improvement.


• Coordinate and follow up with insurers on policy documents, and notify insurers of any discrepancies, and amendments.


• Respond to incoming enquiries from clients, insurers and third parties.


• Ensure quotations, memorandum of insurance, and billings are correct and complete.


• Follow up with clients on the premium collection and address premium warranty due date.


• Assist in the renewal process, preparation of submission and the gathering of information.


• Process of slips, quotes, indications, and endorsements duties.


• Review the client’s claim status and assist in handling claims where necessary.

Compliance

• Ensure compliance with all applicable Company and/or Group policies and procedures.


• Maintain accurate records and deal with correspondence appropriately.

Knowledge, Experience and Skill

• Diploma or bachelor’s degree in actuarial science, economics, business management or related disciplines


• Minimum 2 years’ working experience in a similar field.


• Possess relevant knowledge of the principles of Insurance will be preferable.


• Able to communicate effectively both orally and written in English.


• Computer skills (Microsoft Excel, Word, and PowerPoint)


• Interpersonal skills and client relationship capabilities


• Ability to work effectively within a team.