Associate - Information Technology

NANOMALAYSIA BERHAD; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is looking for an Associate in Information Technology to support IT operations, ensuring system availability and security. Responsibilities include providing technical support, troubleshooting IT incidents, and assisting in maintaining IT infrastructure. Candidates should have a Bachelor's degree in IT and at least 2 years of related experience in IT support or system administration. Knowledge of Microsoft Office 365 and strong troubleshooting skills are preferred.

Qualifications

• Minimum 2 years of relevant experience in IT support or system administration.
• Strong knowledge of IT systems, networks, and troubleshooting methodologies.
• Familiarity with cloud systems and cybersecurity principles.

Responsibilities

• Provide first-level technical support for end-users on hardware, software, and network issues.
• Troubleshoot and resolve IT incidents to minimize downtime.
• Assist in maintaining servers, network equipment, and IT infrastructure.

Skills

IT support

Troubleshooting

Technical documentation

Cybersecurity awareness

User training

Education

Bachelor’s Degree in Information Technology or related field

Tools

Microsoft Office 365

SharePoint

CompTIA A+ / Network+

Job description

Job Overview

Associate – Information Technology supports IT operations, ensuring availability, security, and efficiency of systems, infrastructure, and applications.

Responsibilities

• Provide first-level technical support for end-users on hardware, software, and network issues.


• Troubleshoot and resolve IT incidents to minimize downtime and maintain logs of support requests.


• Assist in maintaining servers, network equipment, and IT infrastructure; perform routine monitoring and preventive maintenance.


• Support updates, upgrades, patches, and backup processes for system integrity.


• Maintain inventory of IT assets; liaise with vendors for procurement, maintenance, and warranty claims.


• Support IT security measures, monitor incidents, promote cybersecurity awareness.


• Support rollout of new systems, participate in testing, deployment, and post-implementation reviews.


• Conduct user training sessions; prepare reports on operations, metrics, and project progress.


• Assist in preparing technical documentation and procedural guidelines.


• Perform any other duties assigned by the supervisor or Head of Department.

Education and Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or related field.


• Minimum 2 years of relevant experience in IT support or system administration.


• Strong knowledge of IT systems, networks, and troubleshooting methodologies.


• Familiarity with cloud systems, cybersecurity principles, software, and hardware installation and maintenance.


• Microsoft 365 Administrator, ITIL and/or TOGAF certification preferred.


• Good command of spoken and written Malay and English.

Preferred Skills

• Familiar with Microsoft Office 365, SharePoint, Word, Excel, and PowerPoint.


• Strong problem-solving and troubleshooting skills.


• Familiar with CompTIA A+ / Network+.

Application Questions

• What is your expected monthly basic salary?


• Which of the following types of qualifications do you have?


• How much notice are you required to give your current employer?