Associate I, Master Data Management (Mandarin Speaker)

Alcon; Selangor; On-site; MYR 35,000 - 55,000; Full time

Job summary

A global leader in eye care seeks an Associate I in Master Data Management. This HR role involves providing support to associates and managers, resolving queries, and managing employee data. Strong communication and HR systems experience are essential. Competitive compensation and comprehensive benefits are offered in a supportive environment.

Benefits

Competitive compensation package

Comprehensive benefits

Continuous learning opportunities

Qualifications

• Understanding of HR operations, preferably in an HR Shared Services function.
• Experience using HR systems and ticketing tools.
• Excellent communication and customer service orientation.

Responsibilities

• Resolve day-to-day ticket requests for Alcon associates and managers.
• Act as first point of contact for HR queries.
• Process HR lifecycle changes while maintaining confidentiality.

Skills

HR operations understanding

Experience with HR systems

Strong administrative ability

Ability to manage complex workload

Problem-solving skills

Communication skills

Customer service orientation

Microsoft Office Suite

Tools

SAP

Workday

ServiceNow

Job description

Overview

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

POSITION OVERVIEW: This role is part of Alcon's Human Resources function, a team that collaborates across the business to shape company culture, manage talent, align associates to our purpose, and support associate development to help our people and the world see brilliantly. The Associate I, Master Data Management (Professional Path) is primarily responsible for serving as the first point of contact for Alcon associates and managers globally, providing guidance on HR topics and escalating complex issues while ensuring follow-up throughout the employee lifecycle.

Responsibilities

• Day-to-day ticket resolution as part of support provided globally through Workday and ServiceNow to Alcon associates and managers across countries and languages; ownership of requests: solving cases, updating systems, providing updates, following instructions in agreed standards and timeframes
• Act as first point of contact for questions from Alcon associates and managers and provide guidance on fundamental Payroll topics and issues
• MDM: Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee job and data changes, onboarding, referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data
• Be actively committed to continuous improvement activities: identify process gaps and get guidance to form solutions to be presented to the Manager
• Support the preparation, production and update of process documentation (SOPs/ work instructions), people policies, procedures, handbooks, guidelines as required
• Juggle tasks according to priority
• Organize, monitor and enhance relationship with stakeholders
• Handle ticket requests with agreed level of politeness, professionalism and detailed response
• Work effectively within a team and with other teams, supporting and respecting each other, sharing knowledge, buddying.

What you’ll bring to Alcon

• Having a good understanding of HR operations, preferably in an HR Shared Services function.
• Experience in using HR systems and ticketing tool, for example: SAP, Workday and ServiceNow
• Strong administrative ability, managing a complex and varied workload
• Ability to work effectively in an environment subject to changing priorities and short deadlines.
• Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems.
• Possess problem solving, planning, multi-tasking, and prioritizing skills
• Process-orientation and continuous improvement mindset
• Excellent Communication and Customer Service orientation
• Basic skills in Microsoft Office Suite (Excel, Word, PowerPoint)

How you can thrive at Alcon

• Opportunity to work with a leading global medical device company
• Collaborate with a diverse and talented team in a supportive work environment
• Competitive compensation package and comprehensive benefits
• Continuous learning and development opportunities

Alcon Careers See your impact at alcon.com/careers

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