Associate HEC Compliance Director

Ipsos Sdn Bhd; Malaysia; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Parking

Vision

Wellness Programs

Learning Subsidy

Caregiver Leave

Job summary

Ipsos Sdn Bhd in Malaysia is seeking a Global Healthcare Compliance professional to strengthen the healthcare compliance framework. The role reports to the Global Healthcare Compliance Officer and supports operations across Americas, Asia Pacific, Middle East, Africa and Europe.

Key duties include leading QA assessments, managing vendor audits, contract review support, incident management, and leveraging AI to improve efficiency in quality assurance practices.

Qualifications

• Experience in QA, internal auditing, or compliance management.
• Strong analytical skills with data analysis tools.
• Excellent communication for diverse stakeholders.

Responsibilities

• Lead internal quality assurance assessments, audits, data analysis, and CAPA planning.
• Establish and manage a risk-based vendor audit programme for third-party compliance.
• Support contract reviews and compile compliance-specific requirements across regions.
• Own non-compliance case management including incident logging, investigations, and CAPA oversight.
• Leverage AI and emerging technologies to enhance compliance processes and drive efficiency.
• Maintain and analyse compliance metrics using Excel and visualization tools.
• Support external audits, assessments and client due diligence globally.
• Contribute to global compliance training and collaborate with regional champions.

Skills

Quality assurance

Internal auditing

Compliance management

Data analysis

Tools

Excel

Data visualization tools

Job description

The successful candidate will report directly to the Global Healthcare Compliance Officer and become an integral member of the global Healthcare Compliance team. This role offers the opportunity to apply foundational compliance knowledge, enhance Ipsos’ healthcare compliance framework, and effectively leverage new technologies to improve efficiency. The position will support operations across the Americas, Asia Pacific, Middle East, Africa, and Europe.

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

The successful candidate will report directly to the Global Healthcare Compliance Officer and become an integral member of the global Healthcare Compliance team. This role offers the opportunity to apply foundational compliance knowledge, enhance Ipsos’ healthcare compliance framework, and effectively leverage new technologies to improve efficiency. The position will support operations across the Americas, Asia Pacific, Middle East, Africa, and Europe.

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

• Lead the internal quality assurance assessment programme (including internal audits and spot-checks), conducting data analysis, presenting findings, and developing comprehensive CAPA plans through to resolution
• Establish and manage a risk-based vendor audit programme, ensuring third-party compliance with our quality standards
• Support contract review processes and lead the compilation and analysis of compliance-specific contractual requirements across all regions
• Take ownership of non-compliance case management, including incident logging, investigation support, and oversight of the CAPA process until full resolution
• Leverage AI and emerging technologies to enhance compliance processes, improve efficiency, and drive innovation in quality assurance practices
• Maintain and analyze compliance metrics using advanced Excel functions and data visualization tools
• Support external audits, assessments, and client due diligence activities globally
• Contribute to the development and delivery of global compliance training programs
• Collaborate with regional compliance champions to ensure consistent application of policies and procedures

• Experience in quality assurance, internal auditing, or compliance management, preferably in pharmaceutical or wider health sector industry.
• Background working within or closely with PV departments, understanding adverse event management and safety reporting requirements.
• Understanding of health sector market research and relevant regulatory frameworks (privacy, pharmacovigilance guidelines, industry guidelines, etc.)
• Strong analytical skills with proficiency in Excel and data analysis tools for compliance metrics and reporting
• Demonstrated interest or experience in integrating AI and digital technologies into business processes
• Excellent project management skills with ability to work independently while managing multiple priorities
• Strong problem-solving capabilities and ability to develop pragmatic compliance solutions
• Outstanding communication skills with ability to present complex compliance matters clearly to diverse stakeholders
• Experience with CAPA management and root cause analysis methodologies
• Knowledge of industry standards (ISO 20252, ISO 9001, ISO 27001) and healthcare research codes (ESOMAR, EPHMRA, BHBIA) is highly desirable
• Ability to work effectively in a global, matrix organization across different time zones and cultures

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Advertising, Marketing & Communications Services 101-1,000 employees

Welcome to Ipsos - Global Market Research

Ipsos is the third largest market research company in the world, present in 90 markets and employing more than 18,000 people.

Our research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers or employees. Our 75 business solutions are based on primary data coming from our surveys, social media monitoring, and qualitative or observational techniques.

“Game Changers” – our tagline – summarizes our ambition to help our 5,000 clients to navigate more easily our deeply changing world.

In our world of rapid change, the need for reliable information to make confident decisions has never been greater.

At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth.

This is why our passionately curious experts not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People.

To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed and substance to everything we do.

So that our clients can act faster, smarter and bolder.

Ultimately, success comes down to a simple truth:

You act better when you are sure.

Welcome to Ipsos - Global Market Research

Ipsos is the third largest market research company in the world, present in 90 markets and employing more than 18,000 people.

Our research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers or employees. Our 75 business solutions are based on primary data coming from our surveys, social media monitoring, and qualitative or observational techniques.

“Game Changers” – our tagline – summarizes our ambition to help our 5,000 clients to navigate more easily our deeply changing world.

In our world of rapid change, the need for reliable information to make confident decisions has never been greater.

At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth.

This is why our passionately curious experts not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People.

To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed and substance to everything we do.

So that our clients can act faster, smarter and bolder.

Ultimately, success comes down to a simple truth:

You act better when you are sure.

Perks and benefits

• Medical
• Dental
• Parking
• Vision
• Wellness Programs
• Learning Subsidy
• Caregiver Lea

Researching careers? Find all the information and tips you need on career advice.