Associate Executive - Contract Logistics/SCM, Customer Service

DB Schenker; Johor Bahru; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a global logistics network that empowers you to shape your career and make a difference. This role involves ensuring compliance with shipping documentation, managing import/export procedures, and liaising with various stakeholders to ensure smooth operations. With a focus on continual training and development, you will thrive in a supportive environment that values diversity and teamwork. If you are looking for an international challenge and an opportunity to grow within a renowned logistics company, this position is perfect for you.

Benefits

Continual training and development

Comprehensive insurance package

Competitive wages

Work-life balance policies

International opportunities

Qualifications

• Minimum SPM/Diploma/Degree holder with 1-2 years in Freight Forwarding.
• Must be computer literate and have good communication skills.

Responsibilities

• Ensure compliance with paperwork and company policies.
• Prepare shipping documentation and handle customs requirements.
• Communicate with customers and resolve complaints.

Skills

Communication Skills

Customer Service Skills

Time Management

Adaptability

Self-initiative

Education

SPM / Diploma / Degree

Tools

MS Word

MS Excel

MS PowerPoint

SAP

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Responsibilities:

• Ensure all paperwork is in order and in compliance with the company policies.
• Prepare Shipping Documentation such as Shipping Instruction, Packing List, Invoices, Certificate of Origin, Bill of Lading, Dangerous Good form IATA & IMDG and Pre-alert to Customers.
• Import and Export procedures.
• Handle Custom’s requirements and Documentation such as ZB1, ZB2, K8, K2 & K1.
• Liaise and communicate with Port Management such as request CMR (Container Movement Request).
• Communicate with Customers and Clients and resolve any complaints.
• Able to communicate with Customer’s order Management on all order fulfillment and related issues.
• Liaise and communicate with Customers, Transporters, Shipping Lines, Air freight, Ocean Freight & Freight Forwarders.
• Monitor and coordinate Transportation and Trucking timely.
• Able to keep meticulous records of shipment information.
• Data Entry and Other assignments.

Minimum Requirements:

• Min. SPM / Diploma / Degree holder.
• Preferably with 1 - 2 years of relevant experience in Freight Forwarding.
• Must be computer literate and able to use MS Word, Excel, and PowerPoint.
• Good communication in English, Bahasa, and Customer Service Skills.
• Knowledge of SAP will be an advantage.
• IATA DG certified is an advantage.
• Ability to manage time well to meet tight deadlines and multi-task.
• Able to work under stress and adaptable to changes.
• Self-initiative individual who can work well in a team.
  
  

Benefits:

• We’re strong believers in continual training and development for our people. After all, your success is our success.
• DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
• Our vacation and leave policies reflect our belief in proper work-life balance.
• See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
• We provide a comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
  
  

To be considered for this position you must have valid rights to work and live in Malaysia.