Associate Executive - Contract Logistics/SCM, Customer Service

About the client:

Our Client is one of the world's leading logistics providers and has a significant presence in Malaysia. Our Client specializes in providing integrated logistics services, including freight forwarding, supply chain management, and contract logistics. They are seeking a project manager with experience in warehouse/3PL operations to coordinate and execute projects, ensuring timely, on-budget delivery. A technical background, along with PMP/Prince II certification, is preferred for managing stakeholders and project documentation.

Job Overview:

Our Client is seeking an Associate Executive - Contract Logistics/SCM, Customer Service. The role involves ensuring compliance with company policies, preparing shipping documentation, managing import/export procedures, and liaising with clients, customs, and transporters. It requires good communication, organizational skills, and proficiency in MS Office, with preference given to candidates with relevant experience, SAP knowledge, and IATA DG certification.

Responsibilities:

• Ensure all paperwork is in order and in compliance with company policies.
• Prepare shipping documentation such as Shipping Instruction, Packing List, Invoices, Certificate of Origin, Bill of Lading, Dangerous Goods form IATA & IMDG, and Pre-alert to Customers.
• Manage import and export procedures.
• Handle customs requirements and documentation such as ZB1, ZB2, K8, K2 & K1.
• Liaise and communicate with Port Management to request CMR (Container Movement Request).
• Communicate with customers and clients to resolve any complaints.
• Coordinate with customers on all order fulfillment and related issues.
• Liaise with customers, transporters, shipping lines, air freight, ocean freight, and freight forwarders.
• Monitor and coordinate transportation and trucking timely.
• Maintain meticulous records of shipment information.
• Perform data entry and other assignments.

Requirements:

• Minimum SPM / Diploma / Degree holder.
• Preferably with 1 - 2 years of relevant experience in freight forwarding.
• Must be computer literate and able to use MS Word, Excel, and PowerPoint.
• Good communication skills in English and Bahasa, along with customer service skills.
• Knowledge of SAP will be an advantage.
• IATA DG certification is an advantage.
• Ability to manage time well to meet tight deadlines and multi-task.
• Able to work under stress and adaptable to changes.
• Self-initiated individual who can work well in a team.