Associate Director, (Technical), Investor Services - PERES M/F

Crédit Agricole; Putrajaya; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading financial services firm in Putrajaya is seeking an Associate Director for Investor Services. In this role, you will oversee daily operations, ensuring timely execution of processes and managing a high-performance team. Ideal candidates will have over 10 years of financial service experience, including at least 5 years in a managerial position. Strong knowledge of the Fund/Trust Industry and the ability to adapt to changing priorities is essential.

Qualifications

• Minimum 10 years in relevant financial service, with at least 5 years in a management role.
• Good knowledge about Fund/Trust Industry and Financial Markets.
• Strong managerial skills and ability to lead a high-performance team.

Responsibilities

• Lead daily operations across the PERES Investor Services.
• Oversee execution of critical client service delivery and continuous improvement initiatives.
• Monitor deadlines and communicate issues to stakeholders.

Skills

Financial service expertise

Management skills

Change management

Analytical skills

Education

Bachelor's Degree in a related field

Job description

Associate Director, (Technical), Investor Services - PERES M/F

Associate Director, (Technical), Investor Services - PERES M/F

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Technical Associate Director, Investor Services PERES Malaysia, is responsible for leading day to day operations across the department's key activities: PERES Investor Services, and for overseeing and assuring the disciplined execution of critical client service delivery, continuous improvement and risk and control initiatives.

What will you do?

• Accurate and timely execution of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across a range of Private Capital Services structures.
• Ensure tolerance checks are complete, and any outstanding items are investigated and cleared.
• Oversee and support day to day work of Shareholder Services administration and ensuring accurately and timely execution of agreed process.
• Perform quality checks or second level validation on output from the team.
• All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
• Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
• Perform additional ad-hoc task from the SMT's.
• Act as the escalation point for the oversight, execution of complex process and control functions, ensure high quality of allocated deliverables and providing backup relief to for staff and deal with escalated issues/queries.
• Identify and address obstacle or challenges that may impede team progress or performance.
• Daily Task Allocation: Oversee and assign daily tasks to ensure efficient workflow and timely completion of activities.
• Resource Planning: Manage resource allocation and optimize staffing to meet business requirements and operational demands.

What do you need to succeed?

Must-have

• Minimum 10 years in relevant financial service expertise with at least 5 years in a management role
• Good knowledge about Fund/Trust Industry and Financial Markets in general
• Prior exposure to Operational Risk and the corresponding risk monitoring tools
• Strong managerial skills, with a proven track record of managing change.
• Demonstrated ability to assume a leadership role and to create a high-performance team.
• Keen sense of urgency, with an ability to work to tight timelines and with constantly changing priorities.
• Programme/project management experience.

Nice-to-have

• Exceptional people management and development credentials
• Excellent communication and interpersonal skills with proficiency in written and spoken English
• Knowledge in computer literacy
• Proficiency in networking with strong analytical skills, excellent written and verbal communication abilities are required strengths.
• Excellent attention to detail.

Position location

Geographical area: Asia, Malaysia

City: Putrajaya

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor's Degree in a related field.

Level of minimal experience

11 years and more

Languages

English (Fluent)

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