Associate Director of Card Operations

The role is responsible for planning and managing resources effectively to meet daily operations requirements, monitoring of operations performance to ensure the team meeting SLA at all times and maintaining a high standard of operations control and compliance within the division. He/She will lead and manage the Card Operations Processing Centre team and related stakeholders.

Client Details

A leading global bank.

Description

1. Lead the COPC team
2. Lead and responsible for day-to-day operations to ensure SLAs and all deliverables are met
3. Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
4. Conduct internal reviews / tests to ensure compliance
5. Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
6. Proactively manage and resolve customers' and business units' feedback and queries promptly
7. Drive operations related projects & process improvements
8. Lead and coach staff to a high standard of performance, productivity and service quality
9. Ensure that the Bank's policies, guidelines, operations control and compliance requirements are strictly adhered to;
10. Ensure that operation procedures are kept up to date;
11. Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

Profile

• Bachelor's degree in a relevant field
• 10+ years' experience in Retail Banking Operations - with deep expertise in Credit/Debit Card Ops
• Proven success in leading large teams (20+), with strong people and performance management
• Track record of delivering automation and RPA solutions in operational settings
• Sharp analytical and decision-making skills with a drive for innovation
• Strong organizational and change management capabilities

Job Offer

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Laxmin Ganapathy on +603 2302 4122.
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.