Associate Director of Card Operations

Michael Page; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading global bank is seeking a strong leader to head their COPC team. With over 10 years of experience in Retail Banking Operations, you will oversee day-to-day operations while ensuring adherence to compliance and quality standards. Your leadership will bring innovation and productivity improvements, facilitating a collaborative environment while mentoring staff to achieve high performance.

Benefits

Comprehensive Total Rewards Program

Performance based bonuses

Flexible benefits

World-class training program

Qualifications

• 10+ years' experience in Retail Banking Operations, especially in Credit/Debit Card Ops.
• Experience leading large teams (20+).

Responsibilities

• Lead the COPC team and manage day-to-day operations.
• Streamline processes for cost and turnaround improvements.
• Ensure compliance with Bank's policies and guidelines.

Skills

Analytical skills

Leadership

Performance management

Innovation

Change management

Education

Bachelor's degree in a relevant field

Tools

Automation and RPA solutions

Job description

• Global MNC
• Exposure to Multiple Global Stakeholders

About Our Client

A leading global bank.

Job Description

* Lead the COPC team
* Lead and responsible for day-to-daye operations to ensure SLAs and all deliverables are met
* Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
* Conduct internal reviews / tests to ensure compliance
* Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
* Proactively manage and resolve customers' and business units' feedback and queries promptly
* Drive operations related projects & process improvements
* Lead and coach staff to a high standard of performance, productivity and service quality
* Ensure that the Bank's policies, guidelines, operations control and compliance requirements are strictly adhered to;
* Ensure that operation procedures are kept up to-date;
* Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

The Successful Applicant

• Bachelor's degree in a relevant field
• 10+ years' experience in Retail Banking Operations-with deep expertise in Credit/Debit Card Ops
• Proven success in leading large teams (20+), with strong people and performance management
• Track record of delivering automation and RPA solutions in operational settings
• Sharp analytical and decision-making skills with a drive for innovation
• Strong organizational and change management capabilities

What's on Offer

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.