Associate Director of Card Operations

Michael Page; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee operations in Retail Banking. This role involves managing a large team, ensuring compliance with policies, and driving process improvements to enhance efficiency and service quality. The successful candidate will leverage their extensive experience in credit/debit card operations and automation solutions to lead initiatives that foster innovation and productivity. Join a collaborative environment where your contributions are valued and rewarded, and take advantage of comprehensive rewards programs and world-class training opportunities.

Benefits

Performance Based Bonuses

Flexible Benefits

Competitive Compensation

World-Class Training Program

Supportive Leadership

Qualifications

• 10+ years of experience in Retail Banking Operations with expertise in Credit/Debit Card Ops.
• Proven success in leading large teams and delivering automation in operations.

Responsibilities

• Lead day-to-day operations ensuring SLAs and deliverables are met.
• Streamline processes to reduce costs and improve service quality.

Skills

Leadership

Performance Management

Analytical Skills

Decision-Making

Change Management

Education

Bachelor's Degree in a Relevant Field

Tools

RPA Solutions

Job description

• Global MNC
• Exposure to Multiple Global Stakeholders

About Our Client

A leading global bank.

Job Description

1. Lead the COPC team
2. Lead and responsible for day-to-day operations to ensure SLAs and all deliverables are met
3. Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
4. Conduct internal reviews/tests to ensure compliance
5. Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
6. Proactively manage and resolve customers' and business units' feedback and queries promptly
7. Drive operations related projects & process improvements
8. Lead and coach staff to a high standard of performance, productivity and service quality
9. Ensure that the Bank's policies, guidelines, operations control and compliance requirements are strictly adhered to
10. Ensure that operation procedures are kept up to date
11. Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

The Successful Applicant

• Bachelor's degree in a relevant field
• 10+ years' experience in Retail Banking Operations - with deep expertise in Credit/Debit Card Ops
• Proven success in leading large teams (20+), with strong people and performance management
• Track record of delivering automation and RPA solutions in operational settings
• Sharp analytical and decision-making skills with a drive for innovation
• Strong organizational and change management capabilities

What's on Offer

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.