Associate Director Human Resources

Overview:

Responsible primarily for planning, organising and controlling the activities of Human Resources and training functions including formulating of policies, identification of objectives and achievement of goals set forth by the management in relation to employment, compensation and benefits, learning and development, labour relations and Team Member relations. Implementation of corporate Human Resources policies, procedures, rules and regulations.

Key Responsibilities:

Human Resources Office

• Implement corporate Human Resources policies, systems, procedures, rules and regulations. Ensure distribution and implementation by all departments and sections. Monitor deviations, issue interpretation, reminders, take collective action when appropriate
• Direct/lead the Human Resources Team Members to orient non-managerial Team Members
• Periodically review and make recommendations for revisions, amendments, abolitions, and/or the drafting of implementing rules and procedures as may be required by the current needs of the organization in consultation with Corporate HR and the General Manager
• Prepare, revise, amend as needed: Team Member Handbook

Organization Structure

• Review and validate the organizational structure whenever necessary or as scheduled by the General Manager

Employment

• Plan, organize and coordinate the performance of functions related to employment such as recruitment, preliminary screening, hiring, placement and orientation
• Exercise general supervision over Team Members assigned to perform these functions
• Ensure compliance by the Team Members, other departments and sections with policies, procedures, rules and regulations
• Ensure that candidates selected for the hotel meet the job specification and quality standard of the hotel ; monitor deviations and take collective actions
• Conduct reference checks on applicants

Wage and Salary Administration

• Conduct wage and salary surveys as needed or as requested by Corporate HR
• Following general guidelines from the General Manager and in consultation with Corporate Compensation & Benefits, prepare wage and salary structures and implementation guidelines for all levels of Team Member of the hotel. Upon approval of the scale by the General Manager and Director Compensation & Benefits,, ensure implementation, monitor deviations; advise departments and sections concerned
• Support understanding and implementation of the Performance Appraisal, programme, monitor and act on recommendation/result
• Inform management of decrees and issuances affecting wages and their interpretation and implementation

Team Member Relations

• Plan annual Team Member relations programme directed towards maintenance/improvement of relations between management and Team Members; submit same for approval of the General Manager. Upon approval, supervise implementation within approved Human Resources budget and in accordance with established timetable. Such programmes may be included with sports, recreational, social and other activities which will improve communication, and draw the Team Members closer to management and enhance loyalty
• Conduct dissemination and/or publication of information affecting employer-Team Member relations, Team Member activities and programmes

Industrial Labour Relations

• Ensure hotel’s policies are in compliance with labour laws; take collective action in case of deviations
• Keep abreast with and inform management of development and trends in the local labour situation
• Advise management and departments in the interpretation and implementation of new decrees

Team Member Benefits and Welfare

• Initiate benefit programme packages for all levels on the basis of priority needs of the Team Members, outlining mechanics and costs, submit for approval of the General Manager. Upon approval, supervise and monitor their administration
• Supervise and monitor the implementation of mandatory and fringe benefits
• Conduct survey of benefits in the hotel industry
• Prepare data as required by the corporate office to support the appraisal & bonus programmes

Learning and Development

• Implement corporate designed and mandated training programmes
• Ensure that every department has at least one certified trainer
• Recommend management/supervisory, specific professional programmes and other training based on needs analysis, and submit for approval of the General Manager after consultation with Corporate L&D. Supervise implementation.
• Coordinate with all Department Heads for on-the-job training

Team Member Discipline

• Counsel/advise Department/Section Heads on the administration of discipline
• Make sure that its implementation is undertaken in compliance with laws, policies, rules and regulations

Record Management

• Supervise Team Members engaged in records maintenance and control
• Supervise Team Members assigned in the classification, filing, issuance control of permanent records of Team Member, confidential documents and other Team Members’ files
• Ensure that the security of important and confidential documents is properly handled

Other Duties

• Prepare annual objectives and programme calendar of the Human Resources department, indicate cost and time frame; and ensure implementation
• Submit periodic reports to the General Manager on all areas of Human Resources and training
• Submit corporate mandated monthly dashboard reports
• Represent the Hotel in professional organizations concerning Human Resources, industrial relations, learning and development
• Fulfill all other duties as may be assigned by General Manager within the scope of this position and/or within the limits of the company policies

Requirements:

• Candidate must possess at least a Degree in Human Resource.
• Possess at least 5 years of experience in Senior HR role in hospitality industry.
• Strong knowledge of labor laws, employee relations, and talent management strategies.
• Well versed in HR systems and analytical abilities
• Malaysian with excellent communication in Bahasa Malaysia and English.