Associate Director, HR Process Excellence (Malaysia, KL)

Argyll Scott Singapore; Malaysia; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading HR consultancy is seeking a Senior Manager / Associate Director to focus on HR Process Excellence. This role involves establishing frameworks for optimization, leading initiatives aligned with HR's strategic goals, and upholding a culture of continuous improvement. The ideal candidate has over 10 years of experience in HR operations, excellent stakeholder management skills, and expertise in process improvement methodologies.

Qualifications

• Minimum 10 years of experience in business process improvement or HR operations.
• Proven track record in leading process optimization initiatives.
• Strong knowledge of Lean, Six Sigma methodologies.

Responsibilities

• Lead design and execution of HR process excellence initiatives.
• Drive end-to-end HR solution implementation projects.
• Develop change management strategies for new HR processes.

Skills

Process improvement methodologies

Stakeholder management

Communication

Facilitation

Education

Bachelor's degree in Business, HR, or related field

Master's degree

Tools

ServiceNow

Visio

Power BI

Job description

Job Title: Senior Manager / Associate Director, HR Process Excellence

Role Purpose

This role serves as a trusted HR partner in driving process excellence, enabling solutions, and facilitating the successful adoption of key HR initiatives. You will establish a strong framework for process improvement, optimize HR operations across functions, and ensure alignment and scalability to support the organization’s growth and transformation objectives.

Key Responsibilities

Process Excellence & Optimization

• Lead the design and execution of process excellence initiatives aligned with HR’s strategic goals.
• Develop and implement standardized HR process frameworks that promote consistency, scalability, and efficiency.
• Identify opportunities to simplify, automate, and digitalize HR processes, reducing manual effort and improving user experience.
• Conduct benchmarking and develop performance metrics to evaluate process effectiveness and measure continuous improvement.

Project & Solution Enablement

• Drive the end-to-end delivery of HR solution implementation projects, ensuring on-time and successful deployment.
• Partner with cross-functional teams across the CHRO Office, HR COEs, HR Operations, and HR Technology to ensure seamless execution.
• Translate business needs into effective process and system solutions that deliver tangible outcomes.
• Support both Head Office and Local Business Units (LBUs) in project execution, troubleshooting, and process harmonization.

Change Management & Adoption

• Develop and execute change management strategies to ensure effective adoption of new HR processes and tools.
• Facilitate training, communication, and enablement sessions in collaboration with key stakeholders.
• Build process excellence capability across HR by training COE and Operations teams on relevant tools and methodologies.
• Champion a continuous improvement mindset and foster a culture of process excellence across the HR function.

Qualifications & Experience

• Bachelor’s degree in Business, HR, or a related field; a Master’s degree is an advantage.
• Minimum 10 years of experience in business process improvement, shared services, or HR operations within a large multinational organization.
• Proven track record in leading process optimization and transformation initiatives.
• Strong knowledge of process improvement methodologies (Lean, Six Sigma, BPM, TOC).
• Project management certification (PMP, PRINCE2) and change management credentials (e.g., PROSCI) preferred.
• Proficiency in HR systems, service delivery platforms, and analytics tools (e.g., ServiceNow, Visio, Power BI).
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to lead workshops, influence cross-functional teams, and deliver high-impact process improvement outcomes.

Ideal Candidate Profile

• You are a strategic problem-solver and hands-on executor with a strong process mindset. You thrive in dynamic, fast-paced environments and have experience building scalable HR frameworks in complex, matrixed organizations. With a passion for operational excellence, you balance strategic vision with practical delivery, enabling HR to operate as a best-in-class function.

Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Goh Sok Hwee, Florence (Wu Shuhui)
EA Reg No: R1326770