Associate, Data Product Innovation | TNG

Touch 'n Go Group; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading Fintech company in Kuala Lumpur is seeking an Operations Assistant for data products. This role involves helping customers with onboarding, monitoring campaigns, and collaborating with various teams. Ideal candidates will have at least one year of experience, strong communication skills, and be comfortable using data management tools. The position offers hybrid work hours and comprehensive benefits.

Benefits

Hybrid and flexible hours

eWallet meal allowance

Unlimited pantry fruits, snacks and drinks

Mobile and broadband subscription reimbursement

Medical coverage including dental and mental care

Corporate membership discount

Qualifications

• Minimum 1 year of work experience.
• Experience in data analytics or business intelligence is a plus but not mandatory.
• Comfortable using Excel or Google Sheets to organize and report data.

Responsibilities

• Assist in the daily operations of data products.
• Provide timely assistance to customers regarding product usage.
• Collaborate with business and data science teams.

Skills

Data analytics or business intelligence

Clear communication

Team collaboration

Excel or Google Sheets

Job description

Overview

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ’n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do?

• Assist in the daily operations of data products, ensuring smooth execution across all stages of the product lifecycle.
• Facilitate customer onboarding for data products, including setup, configuration, and training support.
• Provide timely assistance to customers regarding product usage, troubleshooting, and issue resolution.
• Collaborate with business & data science teams to gather customer requirements for campaign execution.
• Coordinate with internal stakeholders to ensure accurate targeting, data segmentation, and campaign setup.
• Monitor campaign performance and ensure timely delivery of campaign assets and data.
• Generate post-campaign reports with relevant performance metrics and insights.
• Share reports with customers and internal stakeholders in a clear and actionable format.
• Collect and organize client feedback to inform future product and campaign improvements.
• Maintain up-to-date documentation of operational processes, product features, and customer interactions.
• Support the creation of SOPs and playbooks for recurring operational tasks.
• Work closely with Business Data Intelligence (BDI), marketing, customer care, and IT teams to support product delivery and issue resolution.
• Coordinate with external partners or vendors when required to ensure service quality.
• Participate in testing and validation activities during product development and updates.
• Ensure data products and campaigns comply with internal standards and regulatory requirements.
• Perform other tasks as assigned to support the data product team and business objectives.

Who Should Join Us?

• Minimum 1 years of work experience
• Experience in data analytics or business intelligence is a plus but not mandatory.
• Able to speak and write clearly when working with teams and customers.
• Works well with others and supports team goals.
• Open to learning new tools, systems, and ways of working.
• Careful when handling data, reports, and customer information.
• Comfortable using Excel or Google Sheets to organize and report data.
• Can manage tasks and meet deadlines with guidance.
• Courteous and helpful when assisting customers, onboarding, and gathering feedback.
• Able to identify issues and ask for help to solve them.

Our Perks & Benefits:

• Hybrid and Flexi hours
• eWallet meal allowance.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependents coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ’n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you\'re ready to take the next step, apply now!

Touch ’n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ’n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [e-mail]

Note: Only shortlisted candidates will be contacted.