Associate Data Management Specialist

SWIFT; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading company in secure financial messaging is seeking a professional for a full-time role in Kuala Lumpur. The position involves managing contact and business data, ensuring compliance, and supporting customer interactions. Candidates should have relevant experience and a university degree, with opportunities for professional growth in a diverse and inclusive environment.

Benefits

Competitive package

Career control

Support for performance

Diverse and inclusive environment

Qualifications

• 3-5 years of relevant experience in a multinational environment.
• University degree in business management or equivalent.
• Experience with customer interactions and data management.

Responsibilities

• Process and conduct E2E reviews on contact and business data.
• Act as point of escalation for customer support.
• Engage with internal and external stakeholders for compliance.

Skills

Accountability

Operational Excellence

Business Understanding

Customer Relationship Building

Effective Communication

Education

University degree in business management/administration

Tools

Salesforce

ProAct

Job description

Employment type Full-Time

Job Description

Req#: 2025-14557

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Education

• A University degree in business management/administration or equivalent work experience.

Experience

• At least 3-5 years of relevant experience in a multinational environment, or at least 1 year within Swift with exposure to customer interactions.

Key Responsibilities

01 . Process, schedule and conduct E2E reviews and assessments on the contact and business data including business orders and assistance request received thru emails and salesforce based on standard operating procedures to ensure completion and compliance.

02 . Analyse, oversee and validate customer requests both internal and external around contact data management and business data updates.

03 . Act as the point of escalation for internal and external customers, providing support to process daily BAU activities in own area of expertise, where appropriate and/or to customers directly.

04 . Participation in an ad hoc enhancements and identifying CIs in daily BAU activities.

05 . Engagement with internal stakeholders (ex: Legal, Finance, Int Compliance) and external partners (ex: Nubilaria) to ensure compliance in the delivery of contact and business data updates.

06 . Leverage and master the processes and SOP and collaborate with other team members to identify corrective measures if any in order to increase efficiency and quality of contact and business data.

07 . Acquire and maintain product knowledge (Salesforce) to fulfill the need of internal customers in regards to business reporting extraction and analysis.

08 . Review and analyze processes according to research, investigation and evaluation with the adaption of new tool (ProAct), identify improvement and enhancement for better and new way or working.

09 . Take ownership of projects within own area, including executing project components and leading small to medium sized projects/initiatives from inception to completion.

Competency Profile

01. Takes Accountability for Delivering Results
Makes choices and decisions based on established practices and precedents; delivers results by overcoming a range of obstacles and issues and where timing may be critical.

02. Demonstrates Operational Excellence
Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy

03. Expands knowledge
Expands own specialist knowledge and skills by taking ownership of own development; encourages colleagues to bring forward and share new ideas and alternative solutions; demonstrates openness to utilise new approaches.

04. Business Understanding and Commercial Sense
Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.

05. Builds and reinforces customer relationships
Fosters effective relationships by listening actively and taking steps to identify and meet customer needs; demonstrates customer focus and friendliness in all activities and actions.

06. Leads with a team focus
Initiates effective co-operation and team working with others; provides support to new team members; appreciates style and background differences; demonstrates commitment to Swift values.

07. Communicates effectively
Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

About the company

The Society for Worldwide Interbank Financial Telecommunication, legally SWIFT SCRL, provides a network that enables financial institutions worldwide to send and receive information about financial transactions in a secure, standardized and reliable en...

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