Associate, Customer Service Support (Customer, Pricing Master Data Administrator - Mandarin Speaker)

Alcon; Selangor; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits

Job summary

Alcon is a global leader in eye care, seeking a Master Data professional to setup and manage customer data and pricing in SAP and related systems. The role requires coordinating with sales teams, especially in China, to ensure accurate customer records and pricing.

You will drive data quality, governance, and reporting, collaborating with IT, Finance, and Supply Chain to optimize data flows. Strong attention to detail and bilingual English/Chinese communication are essential.

Qualifications

• At least 3-5 years of experience in master data management.
• Experience with SAP or ERP systems.
• Fluent in Chinese and English for cross‑border collaboration.
• Knowledge of customer and pricing data management principles.

Responsibilities

• Set up and maintain customer master data in SAP, SFDC, and related systems.
• Manage pricing master data, discounts, and pricing structures.
• Ensure data quality, deduplication, and governance across systems.
• Support Sales teams in China with pricing quotes and customer data updates.
• Generate reports on master data status and data insights for decision making.
• Collaborate with IT, Finance, and Supply Chain to align data systems.

Skills

Data governance

Attention to detail

Communication

Time management

Tools

SAP

Tableau

Power BI

Excel

Job description

At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.

KEY RESPONSIBILITIES:

Master Data Setup and Management

Customer Master Data Configure and maintain comprehensive customer master data in specific systems (SFDC, SAP, etc). This includes accurately inputting and updating contact details, account information, and customer - specific regulatory compliance data relevant to medical devices. Classify customers based on their purchasing behavior, market segment (such as hospitals, clinics, or research institutions), and strategic importance.

Pricing Master Data

Set up and continuously update pricing master data, based on approvals. Implement and manage discounts, promotional pricing, and volume - based pricing structures. Ensure all price lists are up - to - date in line with market and regulatory changes.

Data Quality Assurance

Regularly review and clean master data to eliminate duplicates, correct errors, and enhance data quality. Cross - reference data from multiple sources, validate against industry standards and internal guidelines, and enforce data governance policies. Use data profiling tools to identify and address data degradation patterns.

Data - related Communication and Collaboration

Internal Liaison with Sales Teams in China Serve as the main data - related contact for Chinese sales teams. Understand their needs for customer - specific pricing quotes, updated customer information for sales, and market - based pricing adjustments. Provide timely data support, such as generating reports on customer purchasing history or competitor. Offer guidance on using and interpreting master data to boost sales performance.

Communication with Customers

Communicate directly with internal or external customers to gather accurate master data. Verify contact details, understand product requirements, and obtain feedback on pricing. Resolve data - related inquiries promptly to ensure high customer satisfaction. Use customer interactions to identify data improvement areas and share insights with internal teams.

Cross - functional Collaboration

Collaborate closely with IT, finance, and supply chain teams. Work with IT to optimize master data systems for the medical device industry's unique needs, including data security and regulatory compliance. Partner with finance to validate pricing data for financial reporting. Coordinate with supply chain to align customer and pricing data with inventory and production planning.

Emergency Issue Resolution After - hours and Weekend Availability

Be available on weekends and for up to one or two hours after normal weekday working hours to address emergency master data issues. These may include critical data entry errors, system glitches affecting data access, or urgent customer - or sales - related data requests. Resolve issues promptly to minimize business disruptions. Keep detailed records of after - hours and weekend emergency responses for future reference and process improvement.

Data Analysis and Reporting

Data - driven Insights Analyze master data trends to identify improvement areas. Examine customer purchasing patterns for upselling or cross - selling opportunities. Analyze pricing data to find cost - saving opportunities or optimize pricing tiers. Use data analytics tools to identify emerging market trends in the medical device industry and their impact on customer and pricing data. Report Generation Generate regular reports on master data status, including data accuracy, significant changes, and issues or opportunities. Present data in a clear format, such as visual dashboards or summary reports, to support informed decision - making across the organization.

WHAT YOU'LL BRING TO ALCON

Language Proficiency

Fluent in both spoken and written Chinese and English. Clear communication of complex data concepts in Chinese is essential for interacting with Chinese - speaking stakeholders, and English for cross - border communication within the multinational company.

Technical Skills

Proficient in using master data management systems, preferably those tailored to the medical device industry. Experience with SAP or other ERP systems' master data modules, especially with industry - specific functionality. Strong skills in data entry, data cleaning, and data analysis tools like Excel. Familiarity with data visualization tools such as Tableau or PowerBI is desirable.

Experience and Knowledge

At least 3-5 years of experience in master data management, preferably in the medical device industry. A deep understanding of the industry's data requirements, regulatory environment, and market dynamics is crucial. Solid understanding of customer and pricing data management principles and best practices, with the ability to apply them in a highly regulated and competitive industry. Knowledge of medical device product cataloging, classification, and pricing models is essential.

Personal Attributes

High attention to detail and a strong commitment to data accuracy, vital for regulatory compliance, patient safety, and business success in the medical device industry. Excellent communication and interpersonal skills to work effectively with internal and external partners across different cultures and departments. Ability to work independently, manage time efficiently, and meet deadlines, especially when handling high - volume data and time - sensitive projects. Strong problem - solving skills to address data - related issues promptly. Flexibility to handle after - hours and weekend emergency situations.

HOW YOU CAN THRIVE AT ALCON

• Opportunity to work with a leading global medical device company
• Collaborate with a diverse and talented team in a supportive work environment
• Competitive compensation package and comprehensive benefits
• Continuous learning and development opportunities

Alcon Careers See your impact at alcon.com/careers

Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.