Associate-Customer Information Hub

AIA Hong Kong; Cyberjaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading insurance company is seeking a candidate to provide after-sales support in Cyberjaya. You will process policy-related transactions, ensure operational efficiency, and participate in team activities. The ideal candidate should focus on continuous personal development and meet processing timelines. This represents a unique opportunity to help the community live healthier lives.

Responsibilities

• Responsible for providing after-sales support to policy-related administrative processes.
• Process all CIH transactions received as per stipulated requirements.
• Ensure on-time implementation of impact plans and participate in team activities.
• Attend and get certified for development plans to upgrade authority limit.
• Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded.
• Ensure team operating efficiency.
• Correspond and reply via email to business partners on any clarifications.
• Continuously attend training for personal and career development.

Job description

About the Role

Responsible for providing after-sales support to policy-related administrative processes.

Job Description

• Process all CIH transactions received as per stipulated requirements.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
• Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.
• Attend and get certified for development plans identified to upgrade authority limit/ up skilled and personal development. Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
• Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded.
• Ensure team operating efficiency.
• Correspond and reply via email to business partners on any clarification and enquiries on the cases received.
• Continuously attend/involve with training for personal and career development. Support processing within the department including cross support processing for other countries.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.