Associate, Customer & Agent Service Centre (GELM Operations-Klang)

Great Eastern Life; Klang Municipal Council; On-site; MYR 30,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Versicherungsbereich sucht einen engagierten Kundenservice-Mitarbeiter, der die Kundenbeziehungen pflegt und die Qualität des Service sicherstellt. In dieser Rolle werden Sie administrative Aufgaben im Kundenservice verwalten, Anfragen bearbeiten und sicherstellen, dass die Kunden die bestmögliche Unterstützung erhalten. Das Unternehmen fördert eine Kultur der Integrität und Initiative, und bietet Ihnen die Möglichkeit, in einem dynamischen Umfeld zu wachsen und sich weiterzuentwickeln. Wenn Sie leidenschaftlich an Kundenservice interessiert sind und in einem innovativen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 1-2 Jahre Erfahrung im Kundenservice.
• Ausgezeichnete Kommunikations- und Kundenservicefähigkeiten.

Responsibilities

• Verwaltung administrativer Aufgaben im Kundenservice.
• Förderung einer hervorragenden Serviceerfahrung für Kunden.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Microsoft Office

Vertrautheit mit Lebensversicherungen

Education

Tertiäre Qualifikation in Management oder verwandten Bereichen

Tools

Microsoft Office

Job description

Job Description - Associate, Customer & Agent Service Centre (GELM Operations-Klang) (240001OL)

Job Number:

240001OL

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all we do. Being one of Asia’s leading insurers for over a century, we have built a legacy of trust with our customers across generations. This trust is rooted in our core values: Integrity, Initiative, and Involvement — guiding us to treat every customer relationship with honesty and transparency, and to proactively deliver the best solutions in life and general insurance.

Our mission is to make life great for our customers by understanding what matters most to them and helping protect it. If you seek a career filled with growth opportunities, we invite you to join our GELM Operations-Klang team as a Customer Service Associate.

Job Purpose

To provide comprehensive, value-added service to customers and agents, aligning with our organizational focus on innovative service solutions.

The Job

• Manage administrative and operational tasks within the Customer and/or Agent Service Section, including handling New Business, Customer Service, and Life & Health Claims inquiries and requests accurately and promptly.
• Promote an excellent service experience by providing timely updates on cases referred.
• Enhance the adoption of the Company’s “e-Platform” in line with our digitalization strategy.
• Ensure service quality to field personnel and customers meets established standards.
• Comply with Branch Operational Guide, Organization Policies, and Guidelines.
• Address feedback and complaints effectively, following through to resolution.
• Meet deadlines and service turnaround times.
• Coordinate with Customer Service Officers at Head Office and other branches for clarifications or requirements.
• Perform ad hoc tasks assigned by supervisors or management.
• Consider business and regulatory compliance risks, taking steps to mitigate them.
• Stay informed about industry trends, regulatory changes, emerging threats, and technological advancements to better safeguard the company.
• Identify potential risks and proactively share best practices in risk management.

Our Requirements

• Recognized tertiary qualification in Management, Insurance, Business Studies, Administration, or related fields; or ACS, ACII, AMII, AII, or equivalent.
• At least 1-2 years of customer service experience preferred.
• Excellent communication and customer service skills.
• Strong collaborative and relationship-building skills.
• Proficiency in Microsoft Office and tech-savviness.
• Knowledge of Life Insurance, General Insurance, Policies, Procedures, and Processes.
• High integrity, accountability, and positive attitude towards teamwork.
• Initiative to improve current processes and adaptability to change.