Associate, Customer & Agent Service Centre (GELM Operations-Johor Bahru)

Great Eastern Life; Johor Bahru; On-site; MYR 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen in der Versicherungsbranche sucht einen motivierten Kundenservice-Mitarbeiter, um exzellenten Service für Kunden und Agenten zu bieten. In dieser Rolle sind Sie für die Bearbeitung von Anfragen, die Verwaltung von Fällen und die Einhaltung der Qualitätsstandards verantwortlich. Mit einem starken Fokus auf innovative Dienstleistungen und digitale Lösungen, bietet diese Position die Möglichkeit, in einem dynamischen Umfeld zu wachsen. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu unterstützen und Prozesse zu verbessern, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Abschluss in Management, Versicherungswesen oder verwandten Bereichen.
• 1-2 Jahre relevante Erfahrung im Kundenservice.

Responsibilities

• Verwaltung von Kunden- und Agentendienstleistungen.
• Förderung des Unternehmens-e-Plattform zur Digitalisierung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Microsoft Office

Teamarbeit

Initiative zur Prozessverbesserung

Education

Abschluss in Management

Abschluss in Versicherungswesen

Berufliche Qualifikationen (ACS, ACII, AMII, AII)

Job description

Job Description - Associate, Customer & Agent Service Centre (GELM Operations-Johor Bahru) (2500005X)

Job Number:

2500005X

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. This trust is rooted in our core values of Integrity, Initiative, and Involvement, guiding us to treat every customer relationship with honesty and transparency, and to proactively deliver the best solutions in both life and general insurance.

Our mission is to make life great for our customers by understanding what matters most to them and helping protect it. If you seek a career filled with growth opportunities, we invite you to join our GELM Operations-Johor Bahru team as a Customer Service Associate.

Job Purpose

Provide comprehensive, value-added service to customers and agents, aligning with our organization’s focus on innovative service delivery.

The Job

1. Handle administrative and operational tasks within the Customer and/or Agent Service Section, including processing New Business, Customer Service, and Life & Health Claims inquiries efficiently and accurately.
2. Promote excellent service by providing timely updates and effective case management.
3. Drive adoption of the Company’s “e-Platform” in line with our digitalization efforts.
4. Ensure service quality to field personnel and customers meets established standards.
5. Comply with Branch Operational Guide, organizational policies, and guidelines.
6. Address feedback and complaints, following through to resolution.
7. Meet deadlines and service turnaround times.
8. Coordinate with Customer Service Officers at Head Office or other branches for clarifications and requirements.
9. Perform ad hoc tasks as assigned by supervisors or management.
10. Consider business and regulatory compliance risks, taking appropriate mitigation steps.
11. Stay informed on industry trends, regulatory changes, emerging threats, and technologies to better safeguard the company.
12. Identify potential risks and share best practices in risk management.

Our Requirements

1. Degree in Management, Insurance, Business Studies, Administration, or related fields, or professional qualifications such as ACS, ACII, AMII, AII, or equivalent.
2. 1-2 years of relevant customer service experience.
3. Excellent communication and customer service skills.
4. Ability to build collaborative and positive relationships.
5. Proficiency in Microsoft Office and tech-savviness.
6. Knowledge of Life Insurance, General Insurance, Policies, Procedures, and Processes.
7. High integrity, accountability, and positive attitude towards teamwork.
8. Initiative to improve processes and adaptability to change.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

Note to recruitment agencies: We do not accept unsolicited resumes. Please do not forward resumes via email or to our employees. We are not responsible for fees related to unsolicited resumes.

About Great Eastern

Founded in 1908, Great Eastern is a trusted market leader in Singapore and Malaysia, with assets exceeding S$100 billion and over 16 million policyholders. We operate through various distribution channels including a tied agency force, bancassurance, and financial advisory services. Our parent company, OCBC Bank, is one of the most highly-rated banks globally, known for its stability and strength.