Associate, Customer Acquisition

Concentrix; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

A leading company in customer acquisition seeks an Associate Sales Representative in Kuala Lumpur. The role involves engaging customers, managing sales quotas, and utilizing CRM tools. Ideal candidates will demonstrate strong sales proficiency, effective communication skills, and a solid understanding of product offerings.

Qualifications

• Mastery of product knowledge and technical understanding.
• Experience in sales and customer service is preferred.
• Strong communication skills are essential.

Responsibilities

• Engage with customers to sell and renew contracts.
• Manage a high volume of customer contacts daily.
• Provide accurate sales forecasts and manage customer satisfaction.

Skills

Sales proficiency

Customer engagement

Communication skills

Product knowledge

Technical understanding

Tools

CRM

Job description

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Job Title:

Associate, Customer Acquisition

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Time Type:

Full time

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