Associate-Compliance & Customer Satisfaction (Mandarin Speaker, Contract)

AIA Shared Services; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the insurance sector offers an Associate position in Compliance & Customer Satisfaction, requiring proficiency in Mandarin and English. The role involves managing customer service operations and providing administrative support for pensions and employee benefits. Ideal candidates possess strong communication skills and a bachelor's degree, with experience in insurance being advantageous.

Qualifications

• Bachelor's degree or higher; postgraduate qualifications preferred.
• Experience in group or life insurance operations is advantageous.
• Proficient in Mandarin and English; reading/writing traditional Mandarin is a plus.

Responsibilities

• Manage customer services and daily operations for the assigned portfolio.
• Prepare presentation and communication materials; conduct client visits.
• Engage in client retention activities and promote retail products.

Skills

Detail-oriented

Customer-focused

Communication

Interpersonal skills

Time management

Organizational skills

Education

Bachelor's degree

Postgraduate or professional qualifications in insurance or finance

Job description

Associate-Compliance & Customer Satisfaction (Mandarin Speaker, Contract)

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Provide customer service and administrative support for pensions and employee benefits to ensure customer satisfaction:

• Manage customer services and daily operations for the assigned portfolio/distribution channel.
• Prepare presentation and member communication materials; conduct client visits, presentations, and briefings as needed for retention or sales.
• Offer comprehensive administrative services including enrolment, contribution/billing, termination, policy/record maintenance, regulatory filing, and client report issuance; respond promptly to client/intermediary inquiries and complaints.
• Support assigned distribution channels such as brokers, agents, or bank alliances on client-related issues.

Client Retention and Service-to-Sales:

• Engage in client retention activities and promote retail products and retention programs.

Administrative Procedures Review:

• Assist in reviewing and updating administrative procedures.

Other Responsibilities:

• Perform additional duties and projects as assigned.

Job Requirements:

• Bachelor's degree or higher; postgraduate or professional qualifications in insurance or finance preferred.
• Experience in group or life insurance operations is advantageous.
• Detail-oriented, self-motivated, customer-focused.
• Team player with good communication and interpersonal skills.
• Strong time management and organizational skills.
• Proficient in Mandarin and English; proficiency in reading and writing traditional Mandarin is an advantage.
• Follow Hong Kong working calendar.

*This is a 12-month contract position.*