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AIA Shared Services is seeking a committed Associate for a 12-month contract in Compliance. The successful candidate will provide customer service and administration for pensions and benefits, ensuring client satisfaction. This role requires a bachelor's degree and fluency in Mandarin and English, making it ideal for fresh graduates looking to start their careers in a leading life insurance company.
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Provide Customer Service and Administration Services for Pensions and Employee Benefits to the assigned portfolio to achieve customer satisfaction
Responsible for the overall customer services and daily operations for assigned portfolio/distribution channel.
Prepare presentation materials and member communication materials and conduct client visits, presentations and members’ briefings, if required for retention or sales purposes.
Provide one-stop administration service to clients including enrolment, contribution/billing, termination, policy/record maintenance, regulatory filing, issuing of client reports etc and responding to client/intermediary’s enquiries and complaints in a timely manner.
Provide servicing support to assigned distribution channel e.g. brokers/agents/bank alliances on client related issues.
Client Retention and Service-to-sales
Perform client retention and service-to-sales activities such as up-selling retail products/promoting our client retention programs etc.
Administrative Procedures Review
Assist to review and update administration procedures.
Other Responsibilities
Perform any other duties and projects as assigned.
Job Requirements:
Candidate must possess at least a bachelor's degree, Postgraduate, Professional Degree, Insurance or Financial related qualifications.
Possess experience in group insurance or life insurance operations will be an advantage.
Details oriented, Self-motivated and customer orientated.
Must be a good team player.
Good communication and interpersonal skills.
Good time management and organization skills.
Proficient in both Mandarin and English. We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.
Proficient in traditional Mandarin reading and writing will be an advantage.
The role is required follow Hong Kong Public Holiday.
Salary match Number of applicants Skills match
Your application will include the following questions:
Insurance & Superannuation 101-1,000 employees
AIA Shared Services (AIASS) was established in May 2009 as a subsidiary of AIA Group Limited (known as ‘AIA’), the largest independent publicly listed pan-Asian life insurance group and a market leader in the Asia-Pacific region for life insurance premiums. Since its establishment, AIASS has grown from strength to strength and today consists of a 1600-strong workforce, committed to providing best-in-class services to support the AIA Group’s operations. As an employee-centric organisation, we believe in value creation through career development opportunities for our employees.
AIA Shared Services (AIASS) was established in May 2009 as a subsidiary of AIA Group Limited (known as ‘AIA’), the largest independent publicly listed pan-Asian life insurance group and a market leader in the Asia-Pacific region for life insurance premiums. Since its establishment, AIASS has grown from strength to strength and today consists of a 1600-strong workforce, committed to providing best-in-class services to support the AIA Group’s operations. As an employee-centric organisation, we believe in value creation through career development opportunities for our employees.
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Perks and benefits Extensive Medical and Hospitalization Coverage Additional Employer EPF Contribution Dental and Optical Benefits Professional Membership Sponsorship Hybrid Working Arrangements Employee Share Purchase Plan
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