Associate Client Director

Lion & Lion; Kuala Lumpur; Hybrid; MYR 50,000 - 90,000; Full time

Job summary

An innovative digital agency seeks a passionate Associate Client Director to bridge clients and creative teams. In this dynamic role, you'll manage multiple accounts, drive impactful campaigns, and foster strong client relationships. Your strategic insights will guide projects from concept to execution, ensuring alignment with client goals. With a focus on operational excellence and team collaboration, you'll champion creative solutions that elevate brand presence in the digital landscape. Join a vibrant team dedicated to delivering exceptional results and making a difference in the marketing world.

Benefits

Birthday leave

Hybrid working environment

Professional networking opportunities

Challenging tasks with guided autonomy

Qualifications

• 8-10 years of experience in digital marketing agency roles.
• Strong understanding of client needs and campaign management.

Responsibilities

• Serve as primary contact for clients, ensuring high-quality communication.
• Lead campaign development and execution, coordinating with internal teams.

Skills

Client Relationship Management

Campaign Planning

Project Management

Digital Marketing

Analytical Skills

Education

Bachelor’s degree in Advertising

Bachelor’s degree in Communications

Bachelor’s degree in Marketing

Tools

Google Workspace

Job description

About us

Lion & Lion is an award-winning, digital agency operating in Asia focusing on delivering
impact to their clients businesses with an integrated, data-driven and strategically led
approach to digital marketing.

With offices in Kuala Lumpur, Singapore and Jakarta with more than 50 digital experts, Lion
& Lion services a prestigious and growing portfolio of clients!

About the job

Are you the kind of person who loves being the bridge that brings ideas to life? Can you
juggle campaigns, clients, and triple-shot espressos like a pro? If you're nodding your head,
keep reading because we want you!

The Associate Client Director is the key liaison between our amazing clients and our rockstar
agency team, driving the successful end-to-end execution of campaigns while effectively
managing multiple accounts simultaneously. Whether it’s overseeing accounts, coordinating
with our talented teams, or ensuring every project is delivered on time and within budget,
you’re the one making it happen.

Whether you're passionate about advertising, love driving the magic behind campaigns that
impactfully turn heads and win hearts, thrive in dynamic environments, and want to lead
your client’s vision and be their thought partner - this role is for you!

This position will be based in our Kuala Lumpur office, and you’ll report directly to the Head
of Business and Integrated Brand Consulting.

Your role

1. Account Management & Client Relationship Building
● Serve as the primary point of contact and trusted advisor for clients, ensuring
consistent, high-quality communication.
● Foster strong, long-term client relationships by understanding their business needs,
challenges, and strategic goals.
● Proactively anticipate client needs and provide innovative solutions to elevate their
marketing and advertising objectives.
● Drive client satisfaction by consistently delivering above expectations and ensuring a
seamless experience.
● Engage in new business development with the Head of Business to drive new leads
and grow existing businesses.

2. Campaign Planning & Execution
● Lead the development and execution of campaigns from concept to completion,
ensuring alignment with client objectives and timelines.
● Coordinate with strategy, creative, social, media, and production teams to deliver
integrated marketing solutions.
● Maintain meticulous attention to detail, ensuring deliverables meet client
expectations in quality and adherence to brand guidelines.
● Effectively prioritize and manage multiple accounts and campaigns without
compromising operational efficiency.

3. Commercial Excellence
● Drive profitability by managing project budgets effectively, monitoring margins, and
avoiding cost overruns.
● Develop accurate cost estimates, proposals, and scopes of work while ensuring
alignment with client expectations and agency standards.
● Collaborate with finance teams for invoicing, billing, and reconciliation to maintain a
healthy financial relationship with clients.
● Identify upselling and cross-selling opportunities to expand client portfolios and
generate additional revenue streams.
● Use performance results to show how the campaign helped the client achieve their
goals, proving the value of the agency's work and building trust and confidence in the
partnership.

4. Operational Excellence
● Implement best practices for project management, ensuring timelines and milestones
are met without compromising quality.
● Use project management tools / new-age approaches to optimize workflows and
enhance collaboration between teams.
● Streamline processes to improve efficiency and deliver campaigns faster, with fewer
bottlenecks.
● Maintain accurate documentation of client interactions, approvals, and campaigndetails for accountability and transparency.
● Champion continuous improvement by identifying inefficiencies and driving process
enhancements.

5. Strategic & Analytical Leadership
● Provide clients with strategic insights derived from market research, consumer
behavior, and industry trends.
● Work closely with strategists to translate client objectives into actionable plans that
drive measurable results.
● Facilitate strategic discussions with clients, helping them navigate challenges and
identify opportunities for growth.

6. Team Collaboration & Leadership
● Act as a central hub, coordinating with internal teams to ensure seamless
communication and alignment on project goals.
● Provide clear and concise briefs, ensuring that all teams understand the client’s vision
and requirements.
● Mentor and develop junior team members including Client Executives, fostering a
collaborative and growth-oriented team culture.
● Lead by example in embodying professionalism, adaptability, and a solution-oriented
mindset.

7. Brand & Creative Stewardship

● Advocate for digital and creative ideas that align with the client’s business and brand
strategic objectives.
● Challenge conventional approaches, encouraging innovative solutions that deliver
impactful results.
● Ensure all outputs adhere to the client’s brand guidelines and maintain a consistent
voice and tone.
● Be the gatekeeper and standard-bearer for your team’s overall quality of work and
client servicing SOPs. We are always looking to improve our processes and we want
You to be a part of our journey of excellence.

Your profile

● Bachelor’s degree in Advertising, Communications, Marketing or Integrated Marketing.
● At least 8 - 10 years of experience in a digital marketing agency, managing campaigns and
client accounts, with least 2 in senior leadership roles
● A self-starter who anticipates client needs and brings fresh ideas and solutions to the table.
● A collaborative team player who thrives on working together, but also excels at managing
multiple projects independently
● An innovative thinker with a passion for driving client success and agency excellenceEager to learn, stay ahead of trends, and continually grow your expertise in digital marketing
● Adaptable and resilient in the face of challenges, always finding solutions
● A client and agency-centric mindset, focused on delivering results for both
● Strong understanding of digital marketing, with a drive to expand your knowledge
● Exceptional attention to detail and the ability to think analytically when it comes to both
operational & commercial excellence
● Strong communication and multitasking skills in a fast-paced, team-oriented environment
● Proficiency in Google Workspace and conducting internet research to uncover insights &
breaking trends.

What can you expect from us

● Learn and work with some of the best online marketers
in the world
● Get the opportunity to build a huge, meaningful professional network, and work with big
multinational brands that grow within Southeast Asia.
● Work with a dynamic and highly motivated team in an international company.
● Birthday leave.
● Hybrid working environment, built on trust.
● Challenging tasks with direct responsibility and guided autonomy.