Associate - Claims (Payments Administration) - 1 year contract

AIA Hong Kong; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider in Cyberjaya is looking for a candidate to assess payment claims and handle payment requests efficiently. The role requires strong communication and analytical skills to ensure timely resolutions of requests and meet quality benchmarks. Join this company and contribute to creating a healthier future for the community.

Qualifications

• Ability to handle payment requests efficiently.
• Strong communication skills for coordinating with stakeholders.
• Analytical skills for payment processing.

Responsibilities

• Assess payment claims from Group policyholders.
• Handle payment requests from various parties.
• Ensure timely resolution of payment requests.

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Assess payment claims from Group policyholders as per stipulated benchmarks and requirements.

• Responsible to handle payment requests from various parties (e.g., 24/7 contact centre, Clients, Members, Sales and Others)

• Ensure all payment requests for the special account policy are attended and resolved within the agreed timeline.

• Meet department and individual quality target, turnaround time and productivity benchmark.

• Communicate closely with 24/7 contact centre and finance and ensure emails are responded to timely.

• Assisting team members within the team as and when required.

• Assist on general administration and any special allocated tasks as and when required.

• Seek to understand rationale with facts for better payment analysis.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.