Associate - Claims (Corporate Solutions) - Support Hong Kong Market

AIA Shared Services; Cyberjaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

AIA Shared Services in Malaysia is seeking a Claims Process / Assessment role to accurately process and assess authorized claims within SLA. The role involves reviewing cases, documenting assessments, and ensuring quality and timely processing.

Fresh graduates with science or health backgrounds are encouraged to apply. Candidates should be fluent in English and Chinese, read and type in both Simplified and Traditional Chinese, and be proficient with Microsoft Office.

Qualifications

• Fresh graduates with science or health-related backgrounds are encouraged to apply.
• Experience in the medical industry or insurance claims is a plus.
• Proficient in MS Office applications (Word/Excel/Outlook).
• Self-motivated with a willingness to learn and grow in claims processing.

Responsibilities

• Process and assess all claims transactions in line with company guidelines and SLA.
• Review and approve cases within the claims authority granted.
• Document claims assessments with transparency and clarity.
• Guide new joiners on processing rules and product knowledge.
• Maintain quality, turnaround time and productivity benchmarks.
• Support team with other responsibilities to meet business needs.

Skills

Multilingual: English & Chinese

Microsoft Office

Education

Biology / Chemistry / Nursing / Pharmacy / Biotechnology / Medical Science / Health Science / Food Science

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About The Role

Process/assess authorized claims transactions, ensuring accuracy and efficiency in claims handling within the required SLA (Service Level Agreement)

Claims Process / Assessment

• Accurately process/assess all claims types in adherence to company guideline and quality standard
• Review and approve cases that is within the claims authority granted
• Review and approve cases that exceed subordinate’s authority (for Senior Associate)
• Document claims assessments comprehensively, ensuring transparency and clarity in decision making.
• Ensure meeting individual quality, turnaround time and productivity benchmark
• Shows keenness to develop technical competency by extending claims scope handle or authority limits
• Maintain a good personal record of training in line with the training framework of the Company
• Assist guide new joiners on claims processing rules and products knowledge including Review and Feedback for On-The-Job training cases
• Demonstrate excellent customer centric mindset through highly engaged culture

Other Miscellaneous Tasks

• Perform other responsibilities and duties periodically assigned by supervisor / manager in order to meet business requirements
• Participate in departmental/organizational activities, programs and other tasks required

Job Requirements

• Fluent in English & Chinese, with the ability to read and type in both Simplified and Traditional Chinese.
• Fresh graduates with backgrounds in Biology, Chemistry, Nursing, Pharmacy, Biotechnology, Medical Science, Health Science or Food Science, are encouraged to apply.
• Candidates with experience in the medical industry, laboratory environment, or insurance claims processing would be an added advantage.
• Self-motivated, proactive, and proficient in Microsoft Office applications.
• Demonstrates a positive attitude, strong work ethic, and a willingness to learn and grow.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.