Associate, Business Development

Klook; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company that is revolutionizing travel experiences! As part of a dynamic team, you will support the onboarding of a diverse range of attractions and activities, ensuring they meet high standards for quality and compliance. This role requires excellent interpersonal skills, a data-driven approach to problem-solving, and the ability to thrive in a fast-paced environment. You will collaborate with various teams to enhance efficiency and drive market-leading performance. If you are passionate about travel and eager to make an impact, this opportunity is perfect for you!

Qualifications

• Excellent interpersonal skills to build relationships at all levels.
• Strong analytical and quantitative skills for performance assessment.

Responsibilities

• Support onboarding and maintenance of a high-quality portfolio of products.
• Ensure all products meet compliance and quality expectations.

Skills

Interpersonal Skills

Data-driven Problem Solving

Organizational Skills

Analytical Skills

Communication Skills

Education

University Degree

Job description

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you will do:

• Support the onboarding and maintenance of a high-quality portfolio of attraction, tour, transportation and activity (Things To Do) products for Klook’s rapidly growing, global customer base for the Europe, Middle East and Africa (EMEA) team.
• Own end-to-end onboarding process of new products onto Klook and coordinate with merchants and quality control teams to ensure seamless onboarding.
• Ensure all products meet Klook's standards and performance benchmarks, strictly adhering to compliance and quality expectations.
• Continuously ensure the quality of products, focusing on pricing, inventory, and content, to maintain a market-leading position at all times. Make an impact by identifying areas for improvement across different processes and systems.
• Communicate and collaborate effectively with various functions in the company - supplier operations to improve efficiency. Flexibility, attention to detail, and a proactive mindset are critical in our fast-paced environment.
• Provide market leaders with relevant information on identifying market trends and competitor updates.

What you will need:

• Excellent interpersonal skills with the ability to build and maintain relationships at all levels. Adaptable in diverse situations and environments.
• Operational excellence mindset and experience, leveraging a data-driven approach to problem-solving.
• Demonstrates a consistent drive for excellence and professionalism, with a commitment to delivering high-quality results.
• Team player with the ability to work effectively across global teams in a dynamic, fast-paced and constantly evolving environment.
• Strong organizational skills and attention to detail.
• Strong analytical and quantitative skills - using data to assess performance and drive actionable insights.
• University graduates with a keen interest in e-commerce, travel, and/or technology.
• Exceptional oral and written communication skills in English; proficiency in Mandarin is a plus.
• This role is based in Kuala Lumpur.