Associate Business Analyst/Business Analyst

DHL Express; Petaling Jaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global logistics company is seeking a Project Management Analyst to administer processes in deployment projects. Responsibilities include business analysis, stakeholder engagement, and quality documentation. Candidates should have 5-8 years of experience in project management or business analysis, strong communication skills, and a vocational or technical certification in a relevant field. This role is based in Petaling Jaya, Malaysia.

Qualifications

• Minimum of 5-8 years working experience in Project Management or Business Analysis.
• High level of integrity and discretion in handling confidential information.
• Proficient in written and spoken English, and preferably one additional language.

Responsibilities

• Gather information for business analysis services.
• Coordinate testing and ensure stakeholder satisfaction.
• Assist in implementation of support model and documentation creation.

Skills

Analytical thinking

Communication skills

Attention to detail

Team player

Problem-solving

Time management

Flexibility

Education

Vocational or Technical certification in Finance, IT, or business

Experience in Project Management and Business Analysis

Job description

Overview

Job Purpose
Administer project management processes and activities in deployment projects that are included in the BPO roadmap in close cooperation with the project manager.

Responsibilities

• Gather information and data to support excellent business analysis services.
• Support the analysis of an organization or business domain and document its business, processes and/ or systems, assessing the business model or its integration with technology.
• Ensure the user community within project scope is engaged and mobilized.
• Assist with execution of gap analysis, identifying project requirements and follow‑up until completion.
• Coordinate testing and follow up.
• Support with knowledge transfer, training, and documentation creation (Job Aids).
• Data gathering & analysis.
• Assist with implementation of support model.
• Ensure stakeholder satisfaction among Project Manager, Process Owner, project members, end users and project board members.
• Ensure quality of documentation required in the project (scope, requirements, analysis, training documentation, user manuals).
• Monitor realized benefits against expectations.
• Monitor time to gather requirements and specify the solutions.
• Monitor the amount of issues and rework in the project.

Required Competencies

• Ambassador of our DHL behaviors, code of conduct and competencies.
• Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way.
• Self-motivated and highly organized with a high level of attention to detail.
• Energetic, enthusiastic, team player.
• Able to manage deadlines.
• Big picture thinking, able to understand implications, and mitigate complications.
• Can handle stress and works well under pressure.
• Flexible and adaptable.
• Analytical: Ability to get a complete overview of the project, program and portfolio with the ability to distinguish between various projects and processes within these elements.
• Assertive: Ability to actively participate in tactical discussions with stakeholders and challenge the effective status quo in a constructive manner.
• Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.
• Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.
• Proficient in written and spoken communication (English and preferably one additional language).
• High level of integrity and discretion in handling confidential information.
• Strong presentational, interpersonal, and intercultural skills.

Experience, Education And Training Prerequisites

• Vocational, Specialized, Technical certification, or equivalent, ideally in a related field (such as Finance, IT or business).
• Solid Finance process knowledge (OTC, FA area).
• Beneficial to possess experience/certifications in: Project Management, Business Analysis.
• First-choice / LEAN / Six Sigma.
• Analytical skills, able to think and act with a cross-organizational and cross-process approach.
• Excellent communication and presentational skills.
• Minimum of 5-8 years working experience in a supporting capacity for Project Management, Business Analysis and/ or Stakeholder Management type of role.
• Beneficial to have a digital mindset with experience in automated Project Management solutions.