Associate, Account Management (Kuching Office)

hrdcorp; Kuching; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic professional to drive workforce development initiatives through strong stakeholder engagement and exceptional customer service. This role involves managing accounts, evaluating grant applications, and providing strategic advisory services to enhance training participation. The ideal candidate will possess a relevant degree and have experience working with government agencies and SMEs. Join a forward-thinking organization dedicated to maximizing resources and fostering collaboration to support workforce growth and development.

Qualifications

• Degree in relevant fields such as Business Management or Human Resources.
• 1-5 years of experience with government agencies and SMEs.

Responsibilities

• Foster relationships with employers to maximize levy utilization.
• Evaluate and approve grant applications ensuring compliance.
• Provide strategic advisory services to enhance workforce development.

Skills

Account Management

Customer Service

Stakeholder Engagement

Grant Management

Strategic Advisory

Education

Degree in Business Management

Degree in Marketing

Degree in Accounting

Degree in Human Resources

Job description

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• Foster strong relationships with employers and stakeholders, maximise levy utilisation, provide exceptional customer service, evaluate grant applications, offer strategic advisory services, and gain insights into training needs to support workforce development initiatives.

KEY ACCOUNTABILITIES

Account Management

• Foster strong relationships with registered employers and stakeholders through regular engagement activities, maximising levy utilisation, promoting collaboration, and ensuring effective management of accounts to drive organisational success.
• Track and analyse levy utilisation patterns and work with employers to maximise their use of available resources.

Customer Service and Industry Engagement

• Plan and implement engagement activities aimed at providing exceptional customer service and information on HRD Corp service offerings within respective regions.
• Facilitate smooth processes and effective communication to support employers' engagement with HRD Corp initiatives.
• Evaluate and approve non-automated grant applications such as special requests and approvals, applications above LOA, and other schemes, ensuring accurate assessment and compliance with guidelines to facilitate efficient grant disbursement and support organisational objectives.
• Ensure consistent, accurate, and timely approval of grant applications by meticulously analysing and evaluating them, contributing to efficient and transparent grant management processes.

Advisory Services Provide

• Strategic advisory services to stakeholders on HRD Corp Schemes, ensuring alignment with organisational goals, fostering increased participation in training initiatives, and promoting effective utilisation of resources to enhance workforce development.

Employers' Insights and Solutions

• Develop a comprehensive understanding of the training landscape within assigned sectors, industries, and/or states.
• Proactively engage with employers to gain insights into their training and development needs, identify challenges, and recommend innovative solutions to address stakeholders' evolving needs, thereby facilitating targeted resource allocation and effective support for workforce development initiatives.

QUALIFICATION & RELEVANT EXPERIENCE

• Degree in Business Management, Marketing, Accounting, Human Resources or any related fields.
• 1 – 5 years of relevant working experience with exposure to government agencies, regulators, and SMEs.