Associate - Account Management

Sutherland; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a forward-thinking company that specializes in artificial intelligence and digital transformation. This role offers the opportunity to engage with clients in a dynamic customer service environment, primarily using Indonesian and Mandarin. You will be responsible for maintaining customer records and ensuring a high level of professionalism while establishing rapport with clients. If you are a native Indonesian speaker with a passion for customer service and effective communication, this position is perfect for you. Enjoy a rotational work schedule that includes weekends and public holidays, as you contribute to unlocking digital performance and delivering measurable results.

Qualifications

• At least Diploma with experience in customer service or call center.
• Fluent in Mandarin, Indonesian, and English.

Responsibilities

• Maintain customer records and update account information.
• Establish a positive rapport with clients through effective communication.

Skills

Customer Service

Communication Skills

Mandarin Language

Indonesian Language

English Language

Education

Diploma

Job description

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

What you'll be doing

• Maintains customer records by updating account information.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Ability to present, persuade and communicate effectively.
• About 90% voice in Indonesian & Mandarin + 10% chat/email in English.

Qualifications

What we're looking for

• At least Diploma with experience.
• Requires good English skills, and excellent in Mandarin and Indonesian speaking.
• Able to read and write in Indonesian, Mandarin and English.
• Minimum 2 years of experience in a customer service or call center environment.
• Familiar with Oil and Gas industry is an added advantage.
• Preferable Immediate starter.
• Only open to native Indonesian speakers with at least 2 years of full-time working experience (passport validity should be more than 2 years, willing to relocate to Malaysia) or local Malaysian candidates with native or near native Indonesian skills.

Additional Information

Working Time & Mode

• Time: 24/7 (8 hours + 1 hour break)
• Days: Rotational Basis - including weekends & public holidays; 5 working days and 2 days off