Assisted Sales Advisor - Bahasa Melayu Speaker

TP; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global digital business services company is seeking an Assisted Sales Advisor. This role involves marketing client products, providing sales support, and ensuring customer satisfaction through effective communication. Ideal candidates will have a degree or diploma, English and Bahasa Melayu proficiency, and sales experience.

Benefits

15 days of Annual Leave

14 days of Sick Leave

60 days of Hospitalization Leave

98 days of Maternity Leave or 7 days of Paternity Leave

Health Insurance Coverage

Performance Bonus

Learning and Development Program

Company discounts

Qualifications

• Bachelor’s Degree or at least Diploma in any discipline.
• B2 level English and Bahasa Melayu proficiency required.
• 1+ years of sales experience preferred.

Responsibilities

• Providing inbound and/or outbound sales support.
• Logging orders accurately and providing sales solutions.
• Ensuring high customer satisfaction and call quality.

Skills

English proficiency

Bahasa Melayu proficiency

Sales experience

Customer rapport building

Multitasking abilities

Problem-solving

Adaptability

Education

Bachelor’s Degree or Diploma

Job description

Visa and Relocation package are not available for this position

???? Company Description

TP (formerly known as Teleperformance) is a global digital business services company (BPO) that delivers advanced, digitally-powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to play a vital role in supporting our communities, clients, and the environment. Join TP, ranked #7 among World's Best Workplaces in 2024!

???? Overview

The Assisted Sales Advisor is responsible for the direct marketing, sales and fulfillment of client's products and services to existing and new customers. The Assisted Sales Advisor uses both the Web and the Telesales channel to fulfill Customer requests for client's products as well as third party products to its customers. The advisor organization will interact with the Supplier through the Client Manager.

???? Qualifications

• Bachelor’s Degree or at least Diploma or equivalent in any discipline. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Must have B2 level English and Bahasa Melayu Language proficiency (reading, writing, speaking and oral comprehension)
• Minimum of 6 months work experience in customer support in any industry.
• Call centre experience is not a ‘must’ but would be a distinct advantage.
• 1+ years’ sales experience with a proven record of fact finding to uncover customer needs
• Ability to meet sales targets, while providing a stellar customer experience
• Strong capability of transitioning support calls to solutioning sales opportunities
• Proven ability to promote and build extraordinary customer rapport
• Multitasking and computer navigation abilities
• Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
• Coachable, learner mindset, ability to take feedback and proactively apply it to improve results
• Self-driven to achieve targets and deliver superior service

???? Responsibilities

• Providing inbound and/or outbound sales support for client's product orders.
• Assisted Sales Advisors are classified into two types of different hardware.
• Providing a high caliber Customer interaction as measured by client’s call quality reports, call
• audits, and customer satisfaction survey;
• Providing pre-sales consultative solutions, which explain features and advantages of client's brand
• Products to Customers who call Retail Contact Center Sales and Service;
• Logging of correct and valid orders and accurately logging all Saved For Later (“SFL”)
• opportunities;
• Selling and providing sales support for Client's Products to drive incremental revenue while
• ensuring the highest level of Customer Satisfaction Survey scores;
• Presenting to the public a strong working expertise in all Client Supported Products (now and in
• the future) as measured by client’s call quality reports, call audits and Customer Satisfaction
• Survey scores;
• Ensuring innovation and quality in all Customer interactions as measured by client’s call quality
• reports and Customer Satisfaction Survey scores;
• Capturing all required data elements in client’s internal Online Store and other systems of record
• as required by the client’s training and operational procedures; and
• Maintaining a general awareness of client’s strengths in the industry.

???? Benefits and Perks

• Compensation: Basic Monthly Salary Range starts from RM 3,100 to RM 3,300, excluding commissions and incentives.
• Work-Life Balance: Paid time off, flexible work. 15 days of Annual Leave + 14 days of Sick Leave + 60 days of Hospitalization Leave + 98 days of Maternity Leave or 7 days of Paternity Leave per annum (T&C applied)
• Health & Wellness: Health Insurance, Dental and Vision Annual Coverage
• Financial & Recognition: Performance Bonus, Rewards and Recognition Program
• Work Environment: Diverse and Inclusive Employee Engagement Activities
• Professional Development: Learning and Development Program, Training programs, Certifications, Internal promotions.
• Perks & Discounts: Company discounts, Internet Broadband
• Visa and Relocation package: Not available for this position ️