Assisted Sales Advisor - Bahasa Melayu

Teleperformance; George Town; On-site; USD 24,000 - 36,000; Full time

Job summary

Teleperformance seeks an Assisted Sales Advisor responsible for marketing, sales, and fulfillment of products to customers. The ideal candidate will have a Bachelor's degree, strong communication skills, and experience in sales, particularly in a BPO environment. You will engage directly with customers, providing exceptional service and solutions while leveraging your technical expertise.

Qualifications

• Exceptional verbal and written communication skills.
• Fluent in English and Bahasa (C1 Level).
• Experience in BPO Inbound Sales (1-3 years).

Responsibilities

• Provide inbound and/or outbound sales support.
• Deliver high-quality customer interactions.
• Log all customer orders accurately.

Skills

Communication Skills

Problem Solving

Analytical Skills

Leadership Skills

Education

Bachelor's degree or equivalent diploma

Tools

CRM tools

Excel

Job description

Add expected salary to your profile for insights

The Assisted Sales Advisor is responsible for the direct marketing, sales and fulfillment of client's
products and services to existing and new customers. The Assisted Sales Advisor uses both the Web
and the Telesales channel to fulfill Customer requests for client's products as well as third party products to
its customers. The advisor organization will interact with the Supplier through the Client
Manager

• Providing inbound and/or outbound sales support for client's product orders.
• Assisted Sales Advisors are classified into two types of different hardwares.
• Providing call related services including, but not limited to, the following
  specific activities:
  • Providing a high caliber Customer interaction as measured by client's call quality reports, call
    audits, and customer satisfaction survey;
  • Providing pre-sales consultative solutions, which explain features and advantages of client's brand
    Products to Customers who call Retail Contact Center Sales and Service;
  • Logging of correct and valid orders and accurately logging all Saved For Later ("SFL")
    opportunities;
  • Selling and providing sales support for Client's Products to drive incremental revenue while
    ensuring the highest level of Customer Satisfaction Survey scores;
  • Presenting to the public a strong working expertise in all Client Supported Products (now and in
    the future) as measured by client's call quality reports, call audits and Customer Satisfaction
    Survey scores;
  • Ensuring innovation and quality in all Customer interactions as measured by client's call quality
    reports and Customer Satisfaction Survey scores;
  • Capturing all required data elements in client's internal Online Store and other systems of record
    as required by the client's training and operational procedures; and
  • Maintaining a general awareness of client's strengths in the industry.

Requirements/Skill

• Bachelor's degree or equivalent diploma
• Communication Skills: Exceptional verbal and written communication, including negotiation and presentation skills. Fluent in English and Bahasa (C1 Level) in terms of listening, reading and writing via Hallo Ai

Product Background:

• Preferably technology savvy and familiar with mobile operating system, or comparable technology
• Should achieve 60-80 words per minute (WPM) during the typing exam
• With BPO Inbound Sales working experience of at least 1-3 years (Voice) or any sales-related roles. With proven track record of sales achievement, ability to close deals and generate lead.
• Leadership and Team Management Skills: Preferably with at least 1-3 years Supervisory working experience (BPO Inbound Sales) background managing a sales team.
• Industry Knowledge:
• Should have a knowledge of the BPO industry, particularly in the context of Sales in customer service.
  Analytical and Reporting Skills
• Should have the ability to analyze sales data and be able to identify trends. Proficient in using CRM tools, excel, numbers, Sale performance dashboards.
• Must have managed a line of business with CSAT/NPS, and Sale Rate as primary KPIs
  Problem-Solving and Decision Making:
• With strong critical thinking, problem solving abilities and decision making skills to address sales challenges.
• Should have an idea on root-cause analysis and a knowledge in facilitating a coaching session and game planning
  Motivational and Performance Oriented: With high energy, resulted oriented mindset with strong focus on Sales KPIs and targets. Capable of handling pressure and be able to maintain morale under pressure.

Additional Attributes:

• Deep Technical Proficiency
• Adherence to Customer Commitments
• Advanced issue isolation skills
  
  
  
  
  

Unlock job insights

Salary match Number of applicants Skills match

Information & Communication Technology More than 10,000 employees

Who is Teleperformance

Teleperformance is a global digital business services company.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

170 countries served.99 % of our employees continue to work in a Great Place to Work 410 K+ employees worldwide50 % of our workforce works remotely300 + languages and dialects63 % of all non-agent roles are filled through internal promotions

What do we do?

We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services.

Check us out!: https://youtu.be/TG3lqGd6hEY

Who is Teleperformance

Teleperformance is a global digital business services company.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

170 countries served.99 % of our employees continue to work in a Great Place to Work 410 K+ employees worldwide50 % of our workforce works remotely300 + languages and dialects63 % of all non-agent roles are filled through internal promotions

What do we do?

We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services.

Check us out!: https://youtu.be/TG3lqGd6hEY