General Description
Determines and maintains standards of clerical and nursing supplies for the unit.
Job Description
- Understands the service organization structure.
- Informs Nurse-In-Charge or Unit Manager when changes occur in circumstances which affect standards of care.
- Attends meetings held by the services to discuss issues and matters pertaining to the operation of the service.
- Answers phone calls and relays messages.
- Updates computer information: Ensures patients’ administration and discharges are up-to-date and accurate information regarding patients is entered.
- Works with other departments in developing patient schedules and maintains effective communication.
- Handles patient admissions: Prepares rooms, communicates with admissions for new patients, maintains bed census, notifies staff and doctors, checks patient charts for pertinent information, keeps patient’s charts in order, and maintains the patient’s register book.
- Manages charges and transfers patients: Checks patient charts, handles clerical implications of discharge or transfer, informs patients of re-appointments, arranges for accompaniment if necessary, and makes arrangements for ambulance services if required.
- Maintains inventory of linen, equipment, and supplies.
Education
Knowledge and Experiences
- Experience as a clerk or typist, preferably in a hospital environment.
- Experience with public contact and interpersonal relationships is advantageous.
Skills & Competencies
SPECIAL SKILLS REQUIRED:
- Fluent in speaking and writing in English and Bahasa Malaysia.
Personal Attributes
- Pleasant personality with tactful communication skills.
- Judgemental and creative in work approach.
- Discretion in handling confidential information.
- Ability to work effectively in a team.