Assistant Supervisor for Courrier Service

Jobstreet Malaysia; Ayer Itam; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Attractive salary package

Performance incentives

Leadership training

Friendly environment

Career progression

Exposure to ops KPI

Job summary

Jora Malaysia is seeking an Assistant Supervisor for Courrier Service in Penang to support daily hub and last-mile operations, coordinating riders, drivers and assistants while ensuring on-time deliveries and KPI targets.

Ideal candidates have SPM or Diploma, 1–2 years in courier/logistics, strong communication, leadership potential and a readiness to work weekends or public holidays. The role offers a friendly environment and career growth in the vibrant courier and logistics sector.

Qualifications

• SPM / Diploma or equivalent.
• At least 1–2 years of experience in courier, logistics, warehouse, transportation or related operations.
• Candidates with team-leading or supervisory experience will have an advantage.
• Good communication and interpersonal skills.
• Able to lead, motivate and work effectively with a team.
• Good problem-solving and decision-making skills.
• Able to work in a fast-paced and target-driven environment.
• Basic computer skills and familiarity with operational systems/software.
• Possess a valid driving licence.
• Willing to work according to operational requirements, including weekends or public holidays when required.

Responsibilities

• Assist the Supervisor in managing daily hub and last-mile delivery operations.
• Coordinate and monitor riders, drivers and operation assistants.
• Monitor parcel receiving, sorting, scanning, dispatching and delivery activities.
• Ensure parcels are processed accurately and dispatched according to schedule.
• Monitor delivery performance and operational KPIs, including on-time delivery, delivery success rate and undelivered parcels.
• Follow up on delayed, failed and problematic deliveries and coordinate appropriate solutions.
• Assist in planning delivery routes and allocating manpower according to operational requirements.
• Conduct team briefings and communicate daily operational targets and instructions.
• Monitor staff attendance, work performance, discipline and compliance with SOPs.
• Assist in handling customer complaints and operational escalations professionally.

Skills

Team leadership

Communication skills

Problem-solving

Decision-making

Interpersonal skills

Education

SPM / Diploma or equivalent

Tools

Office software

Operational systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assistant Supervisor for Courrier Service

You will work closely with the Supervisor to ensure smooth parcel processing, dispatch, delivery and team coordination in our daily courier service operations. This is an opportunity for candidates ready to step up into a leadership role and build a career in the fast-growing courier and logistics industry.

Key responsibilities

Assist the Supervisor in managing daily hub and last-mile delivery operations.

Coordinate and monitor riders, drivers and operation assistants.

Monitor parcel receiving, sorting, scanning, dispatching and delivery activities.

Ensure parcels are processed accurately and dispatched according to schedule.

Monitor delivery performance and operational KPIs, including on-time delivery, delivery success rate and undelivered parcels.

Follow up on delayed, failed and problematic deliveries and coordinate appropriate solutions.

Assist in planning delivery routes and allocating manpower according to operational requirements.

Conduct team briefings and communicate daily operational targets and instructions.

Monitor staff attendance, work performance, discipline and compliance with SOPs.

Assist in handling customer complaints and operational escalations professionally.

About you

SPM / Diploma or equivalent.

At least 1–2 years of experience in courier, logistics, warehouse, transportation or related operations.

Candidates with team-leading or supervisory experience will have an advantage.

Good communication and interpersonal skills.

Able to lead, motivate and work effectively with a team.

Good problem-solving and decision-making skills.

Able to work in a fast-paced and target-driven environment.

Basic computer skills and familiarity with operational systems/software.

Possess a valid driving licence.

Willing to work according to operational requirements, including weekends or public holidays when required.

Attractive salary package

Performance incentives

Leadership development and hands-on training

Friendly and supportive working environment

Opportunity to build a career in the courier & logistics industry

Exposure to operations management, team leadership and KPI management