Assistant Store Manager (Genting SkyAvenue)

adidas; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading retail company seeks an Assistant Store Manager to enhance store profitability and customer experience. You will lead a team, oversee store operations, and ensure exceptional service standards. If you're passionate about retail and sports, join adidas and help us maintain our winning culture.

Qualifications

• Minimum 12 months work experience in retail.
• Advanced verbal communication skills.
• Experienced in customer-focused retail environments.

Responsibilities

• Monitor performance data to drive commercial success.
• Supervise team ensuring optimal customer service.
• Support recruitment and training of store team members.

Skills

Communication

Team Leadership

Customer Service

Job description

Assistant Store Manager (Genting SkyAvenue)

PURPOSE & IMPACT ON ORGANIZATION:

Contribute to store profitability by:

• Meeting or exceeding sales and KPI targets for a defined area within the store
• Coordinating team members to provide a leading shopping experience
• Assuming Store Manager responsibilities in the absence of the Store Manager

KEY RESPONSIBILITIES:

• Monitor and analyze performance data and make any necessary adjustments to drive commercial success within your assigned store area
• Allocate resources and organize processes within your assigned area to drive efficiency and productivity in a variety of situations
• Be a role model for customer service and meeting or exceeding customers’ expectations
• Supervise and coordinate the team to ensure all customers receive an optimal service level at all times
• Lead your team to meet or exceed customer expectations at all times
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to drive sales and customer loyalty in your assigned area
• Guide and train all team members within your assigned area on Foundational and Seasonal Brand and product knowledge
• Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in your assigned area
• Manage merchandise delivery processing on the same day it arrives
• Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis
• Execute all applicable loss prevention procedures
• Maintain a safe and productive shopping and working environment
• Support the recruitment, onboarding and training of store team members
• Coach and motivate individuals within your assigned area to maximize their performance
• Share best practices to drive the overall store team performance
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

MINIMUM QUALIFICATIONS:

• Minimum 12 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience]
• Intermediate numeracy and literacy and advanced verbal communication skills

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.