Assistant Store Manager

Jimmy Choo; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading luxury fashion brand seeks a Retail Manager to oversee store operations, ensuring superior customer service and achieving sales targets. The ideal candidate will have a minimum of 7 years of experience in fashion retail, strong leadership skills, and a passion for motivating and engaging teams. This is an exciting opportunity to contribute to the brand's growth while working in a dynamic retail environment.

Qualifications

• Minimum 7 years relevant experience in fashion retail with 2 years in similar role.
• Good command of local language and one foreign language preferred.
• Strong business acumen and leadership skills.

Responsibilities

• Operate the store through superior customer service and effective staff management.
• Motivate and engage staff to achieve sales goals.
• Manage business day-to-day to increase sales and improve results.

Skills

Sales-driven

Service-oriented

Leadership

Interpersonal skills

Proactive

Job description

JOB NATURE:

• Operate the store through superior customer service, sales management, professional selling and effective staff management
• Manage the business on a day-to-day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment
• Achieve business targets and execute initiatives as well as strategies to contribute to the growth of sales
• Aim to exceed customer expectations of service and products. Ensure store environments are consistently compelling and shopping experiences are inspirational through brand representations
• Work closely with Training Department to ensure that excellent customer service is delivered and maintained
• Create a proactive selling culture that focuses on building long term relationships through the conversion of walk-in customers into repeat clients
• Motivate and engage staff to achieve sales goals
• Manage and evaluate the performance of the team on an on-going basis to deliver individual, team and Company objectives
• Report to direct manager to review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands
• Present merchandise in a manner consistent with standards, in order to maximize sales and merchandise turn
• Ensure proper inventory mix matching to market needs
• Instruct and supervise staff in the correct execution of operating procedures, including merchandise receipt, pricing, counts and sales
• Establish and implement action plans in co-operation with direct manager to develop sales for each product category
• Be aware of local trading environment and its impact on our sales, including competitors’ trading activities
• Implement and follow proper visual presentation guidelines to project the brand image and benefit sales through presentation
• Support Visual Merchandising Department on timely window and interior display changes pro-actively to feature various new items and create excitement
• Responsible for all store operation duties including attendance, billing, daily reconciliation reports, bank statement and sales reports to head office and direct manager
• Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies
• Work closely with direct manager in terms of decisions and procedures relating to business issue made at the store level and provide clear and informative business review

REQUIREMENTS

• Minimum 7 years relevant experience in fashion retail industry with at least 2 years in similar role.
• Good command of local language with one foreign language is preferred
• Strong business acumen, sales-driven & service-oriented
• Strong leadership & interpersonal skills that able to lead and build good relationships with all employees
• Good team player and able to communicate well across all levels and parties
• Proactive, accountable, motivated, dynamic, responsible and patient